Consolidated Precision Products Corp · 1 day ago
Customer Service Planner
Albany, OR
Full-time
Onsite
Mid Level
3+ years expConsolidated Precision Products Corp is a world-class supplier of titanium castings for the aerospace industry. The Customer Service Planner will work as part of the Planning team to understand customer demand and ensure alignment with the manufacturing team, while maintaining regular customer contact and managing order entries.
AerospaceManufacturingTransportation
No H1B
U.S. Citizen Only
Responsibilities
Perform Contract Review process and send purchase order acknowledgments to customers after PO is reviewed and deemed acceptable
Review purchase orders for accuracy of price, revision, delivery, duplication, special instructions and resolve any discrepancies. Enter customer requirements into CPP business system
Maintain the forecasting system and order entry system to assure accurate shipping, invoicing, terms and schedule requirements, while working within established forecasting and production planning guidelines
Add and maintain Customer information in CPP business system
Download customer schedules on a weekly basis and maintain corresponding schedules within the CPP business system
Coordinate and process Customer Returns in a timely manner
Assist in coordinating customer visits
Monitor work in process to ensure it is flowing according to standard lead times
Respond to all customer delivery concerns, involving any necessary member of the business unit or Manufacturing teams in order to effectively solve customer problems
Maintain applicable reports as directed by planning manager
Monitor risks to demand and forecast
Other duties as assigned
Responsible for adherence to all safety polices, practices and procedures
Ability to work additional hours as needed
Attendance/Reliability
Qualification
Required
Strong interpersonal and communication skills
Excellent problem-solving skills
Education: Associates Degree in Business or related field
Experience: 3-5 years of customer service experience with manufacturing experience preferred
Computer Skills: Knowledge of Microsoft Office Suite with experience in Excel, Access, Word. Familiarity with Syteline a plus
Other Required Knowledge, Skills & Abilities: Effective communication skills with ability to effectively resolve customer issues
Familiarity with manufacturing processes and nomenclature a plus
Must be at least 18 years of age
Must be willing to undergo a pre-employment background check
Must be willing to participate in pre-employment and periodic drug screening
Preferred
Experience: 3-5 years of customer service experience with manufacturing experience preferred
Familiarity with Syteline a plus
Familiarity with manufacturing processes and nomenclature a plus
Benefits
Quarterly bonus
Medical
Dental
Vision
401(k)
Company paid life insurance
Other great benefits
Company
Consolidated Precision Products Corp
A global network of facilities across the United States, Mexico, and Europe; Consolidated Precision Products specializes in high-precision, geometrically complex aerospace components and sub-assemblies.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-09-14Acquired
Leadership Team
James Stewart
Founder & Chief Executive Officer
Recent News
2023-12-21
Mergers & Acquisitions
2023-12-21
Company data provided by crunchbase