Humana · 15 hours ago
Director, Next Best Action (NBA) Platform
United States
Full-time
Remote
Lead/Staff, Director/Executive
$189K/yr - $260K/yr
12+ years expHumana Inc. is committed to putting health first and is seeking a Director for their Next Best Action (NBA) Platform. This role is responsible for architecting and expanding an enterprise-level decisioning platform to enable personalized interactions across various channels while providing technical and delivery leadership.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Oversee the comprehensive architecture of real-time decisioning, including:
Decision orchestration services
State management and lifecycle tracking
Eligibility and policy evaluation
Action and offer metadata management
Integration of ML scoring and ranking
Define clear boundaries between decisioning, state management, rules, models, data platforms, and channel systems
Ensure the platform operates with low latency, is highly scalable, fault-tolerant, and fully auditable
Guide multiple cross-functional engineering teams responsible for:
Decision APIs and orchestration services
State machines and transactional outbox implementations
Action/offer catalog services
Rules and policy evaluation services
Integration of machine learning inference
Establish engineering best practices related to:
API contracts
Idempotency and exactly-once processing
Observability, logging, and tracing
Reliability and performance SLAs
Drive predictable, agile delivery while maintaining architectural integrity
Collaborate with Data Science and ML teams to:
Deploy propensity, uplift, and engagement models into production
Maintain separation between offline modeling and online inference
Implement safe rollout, monitoring, and fallback strategies
Ensure explainability and governance of model outputs, particularly in regulated contexts
Partner with channel and experience teams to ensure decision outputs are:
Channel-agnostic
Rendered consistently
Enhanced post-decision without adding latency
Reusable across web, mobile, call-center, and marketing platforms
Guarantee all decision outputs are:
Traceable (including rationale and input data)
Reproducible
Aligned with regulatory and compliance obligations
Work with compliance, legal, and audit teams to establish guardrails and controls
Promote a culture of 'decision trust' throughout the organization
Build, mentor, and retain senior engineering and architecture talent
Define clear ownership models and accountability across teams
Foster an engineering culture centered on clarity, accountability, and results
Serve as the primary accountable leader for the NBA platform’s technical delivery
Qualification
Required
Minimum 12 years' experience in software engineering, platform engineering, or distributed systems
At least 5 years managing large, multi-team engineering organizations
Deep expertise in: Real-time APIs and microservices, Distributed state management, Event-driven architectures, Transactional consistency (e.g., outbox, idempotency)
Experience with: Rules/policy engines, Machine learning inference in production
Demonstrated capability to operate in regulated industries (healthcare, finance, insurance, etc.)
Preferred
Experience with personalization, recommendation, or decisioning platforms
Familiarity with marketing, care navigation, or customer engagement systems
Experience with enterprise data platforms and feature stores
Excellent executive communication skills, with the ability to clearly explain complex systems
Benefits
Medical
Dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-13
2026-01-09
2026-01-07
Company data provided by crunchbase