Center For Sight · 1 month ago
IT End User Support Technician
Fort Myers, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expCenter For Sight is a healthcare organization seeking an IT End User Support Technician to provide hands-on technical support across multiple physician clinics. The role involves troubleshooting, installing, and maintaining IT devices to ensure minimal downtime for clinical operations, requiring travel to various clinic locations for on-site support.
Health CareMedical
Responsibilities
Provide on-site and remote technical support for end users, including physicians, nurses, and administrative staff
Install, configure, and troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices
Support clinical IT equipment, such as medical workstations, tablets, and diagnostic devices
Troubleshoot network connectivity issues, ensuring reliable access to clinical applications and electronic health records (EHR)
Work closely with IT infrastructure teams to support servers, network devices, and security protocols
Provide training and guidance to end users on IT best practices and security policies
Document technical issues, solutions, and support activities in the ticketing system
Assist in hardware deployment and upgrades, including imaging and configuring new devices
Ensure compliance with HIPAA, security policies, and IT standards
Collaborate with vendors and third-party providers to resolve hardware and software issues
Participate in on-call rotation or after-hours support, as needed
Qualification
Required
Associate's or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
2+ years of experience in IT support, preferably in a healthcare or clinical setting
Strong knowledge of Windows and macOS, Microsoft Office 365, and remote desktop tools
Experience with EHR systems, medical peripherals, and clinical application support is a plus
Strong understanding of networking concepts (TCP/IP, VPNs, Wi-Fi, Active Directory)
Excellent problem-solving and customer service skills
Ability to troubleshoot and repair hardware issues on desktops, laptops, and printers
Must have a valid driver's license and willingness to travel between clinic locations
Preferred
Experience working in a healthcare IT environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications
Familiarity with HIPAA compliance and IT security best practices
Knowledge of VOIP systems, telemedicine tools, and mobile device management (MDM)
Company
Center For Sight
Center For Sight is a medical practice company providing dermatology, ophthalmology, and cosmetic facial surgery.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2024-03-26
Company data provided by crunchbase