SGS & Co · 1 week ago
Senior Account Manager
Providence, RI
Full-time
Hybrid
Senior Level
$75K/yr - $85K/yr
7+ years expSGS & Co is a dynamic agency looking for a Senior Account Manager to represent Marks and support business needs while building partnerships with clients and agency teams. The role involves managing client relationships, overseeing project execution, and ensuring effective communication between the agency and clients to deliver design strategies that meet expectations.
AdvertisingBrand MarketingBusiness DevelopmentConsultingPackaging ServicesPhotographyPrinting
Responsibilities
Be the dependable lead point of contact for any and all matters for assigned client/agency work
Build and maintain strong, long-lasting client/agency/vendor relationships. Partner with PDM to earn their trust and respect as a value added, strategic brand partner
Challenge status quo, (as needed), clearly understand business objective and have a POV to add value in delivering the best design solutions to meet client objectives and/or exceed brief expectations
Develop a trusted advisor relationship with key accounts, client stakeholders and vendors
Schedule/attend agency/client meetings, create/present presentations, actively participate and/or lead project kick-offs and creative reviews in collaboration with the design team
Proactively manage assigned projects from brief through execution and release of artwork partnering with the client, vendors and agency teams to meet project brief objectives and deliverables in a timely manner
Daily collaboration with clients PMs and PDMs to ensure projects are progressing in an effectively and timely manner
Develop and lead weekly status report meetings to report on project status and highlight any challenges or potential delays. Proactively lead, anticipate and provide solutions to address any issues and keep projects on course through completion
Effectively manage all client requests and alert or escalate any issues to the Account Director as needed, and keep them apprised of workload demands to best manage team resources and address potential risks
Identify organic growth opportunities within existing client relationship and share with leadership to support and identity resources to pursue
Develop internal relationships to earn trust and respect of Project Managers. Be a champion and mentor to the Project Managers. Lead by example, uphold high standard and reinforce best practices for success
Provide oversight and support PMs in developing effective and well positioned Concept Presentation set-ups to best elevate the quality of thought provoking presentations and deliverables to the client
Collaborate with Project Managers and Traffic Manager to ensure correct resources are assigned for each project/request and make any necessary adjustment of work in progress to ensure on time delivery and/or resource optimization throughout the life cycle of the project or special requests
Conduct status meetings with all teams to ensure accounts are running properly
Daily status updates for all projects in collaboration with the project managers; work with design lead and agency leaders to reschedule projects and reset expectations based on new or changing priorities; ensure transparency and no surprises
Demonstrate understanding of client’s brands and how each project objectives fit into the overall brand strategy
Ensure client expectations and projects are effectively managed: keeping our clients happy, being an invaluable resource, provide timely and successful delivery of brand/project solutions according to Brand Guidelines and brief objectives
Develop creative briefs and/or ensure the client issued briefs are comprehensive with necessary content to kick off new assignments
Develop and issue meeting recaps that outlines key discussion points, requests and/or agreements and key next steps/timing to key team members in a concise and timely manner
Add value to the strategic development portion of projects including brainstorming sessions, be known as the expert of the category, competitors and target audience behaviors/needs
Create any OOP cost estimates and secure client approvals prior to incurring costs
Assist Account Director in forecasting, tracking/reporting any data or key account metrics
Take the lead on miscellaneous client requests for presentation material, artwork file requests, etc. and managing team resources (PMs/Traffic/Production Designers) to support deliverables
Participate in and supports agency business objectives appropriate to role (quality objectives, company policies, team morale)
Actively identify and suggest workflow/processes improvement opportunities
Proactively contribute to the development and continuous improvements of SOPs
Qualification
Required
Bachelor degree in Marketing or related field
Minimum 7 years of relevant Account Management experience in a design agency environment
Strong project management skills with in-depth hands-on program management and execution experience working in a fast paced CPG environment
Demonstrated ability to communicate, present and influence brand design strategy decisions credibly and effectively at all levels of the organization across both agency and client teams
Ability to provide industry/category and consumer insights to help guide and influence effective design development
Experience in developing and delivering client-focused solutions based on business needs
Superior organizational skills with proven ability to manage multiple projects at a time, while paying strict attention to the details and adhering to brand guidelines
Excellent interpersonal and communication skills, both written and verbal
Willingness to work an extended schedule, as needed, to meet project deadlines
Proficient using Mac OS, and Microsoft Products; and project management/routing programs
Preferred
Broad experience working directly in a high-volume, fast-paced, constantly changing creative environment and demonstrate resiliency
Proven problem solver with expert knowledge of design workflow best practices
Ability to construct workable solutions when presented with multiple and, often times, conflicting points of view
Unflappable, ability to bring a sense of focus and calm assurance to high-energy interactions
Creative and innovative thinking
A collaborative team oriented approach to working and keeping all parties informed
Compassion, honesty and an ability to develop trust with both internal and client teams
A sense of humor and have passion for your job
Benefits
A selection of health care plans with prescription drug coverage
Dental plan
Vision plan
Basic and supplemental life insurance
A flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
Short/long term disability
401(k) Savings Plan
Company
SGS & Co
SGS & Co is a brand impact company that offers marketing, packaging, designing, consulting, communication, photography, and print services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-05-01Acquired
Leadership Team
Bob Sanders
President, Chief Commercial Officer
Dan Debicella
President, Graphics Solutions
Recent News
Matthews International Corporation
2025-09-24
2025-09-02
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