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TikTok · 17 hours ago

TikTok Shop - Last Mile Solutions Manager

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$111K/yr - $209K/yr

4+ years exp

TikTok is the leading destination for short-form mobile video. They are seeking a Last Mile Solutions Manager to improve the delivery experience while minimizing costs through the Smart Route Engine. This role involves collaborating with various teams to optimize shipping order allocation and enhance customer satisfaction.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Partner with last-mile operations and carrier management teams to understand network changes, capacity limits, and new service offerings

Work with product managers and engineers to translate business requirements into routing logic specifications

Provide/prepare clear documentation, business review proposal for engineering implementation

Work closely with product team, R&D and Data Science team on continuous improvement for smart Route Engine

Develop and maintain the overall strategy for SRE logic, including cost optimization, SLA adherence, transit-time rules, and zone-based routing

Design system rules for carrier selection, capacity allocation, regional routing, and fallback logic

Implement dynamic routing strategies based on real-time performance, peak demand, and carrier constraints

Conduct A/B testing and simulation modeling for new routing logic or carrier strategies

Adjust routing strategies based on carrier performance, peak readiness, promotional events, or regional demand spikes

Other operational strategy related tasks assigned

Qualification

Logistics analyticsRouting optimizationData ScienceExcel/Sheets proficiencyBI tools TableauBI tools Power BIParcel logistics knowledgeSmart Routing EnginesAgile environment experienceE-commerce operationsMachine learning exposure

Required

Bachelor's degree in Data Science, Analytics, Supply Chain, Engineering, or related field

4+ years of experience in logistics analytics, carrier strategy, e-commerce operations, or routing/optimization systems

Strong analytical skills with proficiency in Excel/Sheets and BI tools (Tableau, Power BI, Looker)

Strong understanding of parcel logistics, last-mile carrier networks, delivery SLAs, and cost structures

Ability to translate operational needs into structured system rules and logic

Preferred

Experience with Smart Routing Engines, OMS/TMS systems, or allocation engines

Exposure to machine learning–based routing optimization or predictive models

Experience working directly with product & engineering teams in agile environments

E-commerce or marketplace platform operations experience

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)