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Moseley Technical Services, Inc. · 15 hours ago

Technical Support Specialist

Scottsdale, AZ

Contract

Onsite

Mid Level

$30/hr - $35/hr

3+ years exp

Moseley Technical Services, Inc. is a leader in global defense integrating advanced technology for mission-critical systems. They are seeking a Technical Support Specialist to provide advanced technical support and manage service delivery for customer programs in defense and security.

ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide advanced technical support for engineers, technicians, and product teams, diagnosing and troubleshooting electro-mechanical systems, software, and networked/wireless equipment

Respond to escalated support issues unresolved by first-line product support, ensuring comprehensive diagnostics and resolution

Identify and report design, reliability, or maintenance issues to engineering teams (hardware/software)

Support customer installations and product training, particularly for complex systems requiring technical user understanding

Manage technical service delivery for customer programs and maintain compliance with repair procedures, company policies, and customer quality requirements

Interface directly with DoD/DHS end-users for high-sophistication product support, especially systems-level software environments

Qualification

Technical SupportWindows AdministrationNetwork ManagementSQL ServerDoD 8570 IAT Level IIFailure AnalysisActive DirectoryAsset ManagementAnti-Virus ToolsCustomer Support

Required

U.S. Citizenship is required by Federal Law

Department of Defense Secret Clearance required

Associate's degree and 3+ years of relevant technical support or systems administration experience (Or equivalent combination of education and experience)

DoD 8570 IAT Level II Certification required (e.g., Security+ or equivalent)

Hands-on experience with Windows system administration and troubleshooting

Hands-on experience with Network and IT systems management

Hands-on experience with Failure and root cause analysis reporting

Hands-on experience with SQL Server, Oracle CRM, and Microsoft Terminal Server

Hands-on experience with Active Directory, network monitoring tools, asset management software, HBSS, and Anti-Virus tools