ModSquad ยท 18 hours ago
Gaming Support - T2 Ticket CS (Chinese Language - Simplified & Traditional)
United States
Full-time
Remote
Mid LevelModSquad is a global gaming, media, and toy brand company seeking a Gaming Support agent. The role involves providing technical issue resolution and professional communication with clients while offering ticket-only support for various games and services.
ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware
Responsibilities
Provide Tier 2, ticket-only support for multiple games and services
Attending client meetings
Documenting bugs in issue-tracking software
Performing in-game testing
Qualification
Required
Chinese primary speaker
Fluent English proficiency
Highly skilled in customer support
Ability to closely review and accurately interpret all customer-provided information
Strong expectation to stay current with frequently changing information
Fast-paced environment requiring initiative, independent research skills, and strong problem-solving ability
Exceptional attention to grammar, punctuation, and spelling
Preferred
Zendesk and Slack experience
T2 CS experience
Company
ModSquad
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
Founded in 2007
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Amy Pritchard
CEO
David Wohlwend
Senior Vice President of Finance and Accounting
Company data provided by crunchbase