Canteen North America · 2 weeks ago
Key Account (Customer Service Manager) - Sacramento, CA
Sacramento, CA
Full-time
Onsite
Mid Level
$80K/yr - $80K/yr
3+ years expCanteen North America is a leader in food service solutions, focusing on enhancing workplace experiences. They are seeking a Key Account Manager to partner with clients, driving business growth through exceptional service and data-driven insights.
Food and Beverage
Responsibilities
Lead high-impact business reviews that highlight performance wins, emerging opportunities, and forward-thinking recommendations
Dive into sales, product mix, and operational data—turning insights into improvements that boost profitability and streamline operations
Design and recommend program enhancements that delight customers and maximize value
Solve service challenges swiftly, ensuring smooth day-to-day operations and a consistently positive onsite experience
Support seamless launches of new business accounts, collaborating closely with operations, merchandising, and field teams
Build trusted, long-term relationships with clients, becoming their go-to expert for service, strategy, and business growth
Leverage financial analysis to guide pricing strategies, product mix decisions, and ongoing program improvements
Qualification
Required
3+ years of account management experience, ideally in foodservice, vending, micro-markets, distribution, or hospitality
A proven ability to prepare, analyze, and present detailed business reviews that inspire client confidence
Excellent communication and interpersonal skills—you influence, negotiate, and engage with ease
A track record of developing strong partnerships with decision-makers
Sharp analytical judgment, with the ability to interpret data and translate it into smart recommendations
Top-tier problem-solving skills, balancing multiple priorities in a fast-paced environment
Proficiency in Microsoft Office, especially Excel and PowerPoint, plus comfortable navigating business reporting tools
Benefits
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Canteen North America
Canteen brings breaktime to everyone.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Erik Snyder
Chief Executive Officer
Michael Coffey
Chief Strategy and Innovation Officer
Company data provided by crunchbase