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Workplace Options · 3 days ago

Daily Living Consultant

United States

Full-time

Remote

New Grad, Entry Level

$18.27/hr - $18.27/hr

Workplace Options is the largest independent provider of holistic wellbeing solutions, supporting individuals to become healthier and more productive. The Daily Living Consultant will provide exceptional customer service to employees and their families, assisting them in locating valuable resources within their community.

Customer ServiceFacilities Support ServicesHealth CareWellness

Responsibilities

Assess the needs of employees through targeted questioning

Gather personal information and details about the individual requiring care

Provide clear explanations of the issues and needs

Obtain desired geographic locations for referral searches and any personalized criteria

Deliver high quality customer service through written and verbal interactions with our clients and providers

Perform quality assurance callbacks to our clients

Ensure high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar

Qualification

Bachelor's DegreeCustomer service skillsCommunication skillsConflict resolution skillsOrganizational skillsInterpersonal communicationRelationship-building