Lucas Metropolitan Housing · 1 week ago
Clerical Specialist
Toledo, OH
Full-time
Onsite
Entry Level
2+ years expLucas Metropolitan Housing is focused on providing housing assistance and support to clients and landlords through its Housing Choice Voucher Programs. The Clerical Specialist role involves offering clerical support, handling data entry, and providing customer service to clients and landlords, while ensuring compliance with program requirements.
Government Administration
Responsibilities
Receives and documents receipt of Request for Tenancy Approvals submitted by new applicants and existing clients, reviewing for completeness and accuracy; receives Notice of Lease Terminations from existing clients, reviewing for completeness and accuracy
Performs Rent Reasonable study of requested contract rents on Request for Tenancy Approvals; negotiates contract rent as needed; verifies real estate taxes are current for perspective units and owners / landlords who are in good standing with HCV program
Completes HCV worksheet for each Request for Tenancy Approval; notifies new applicant / existing client and landlord of results
Responds to inquiries/responses received from landlords and program clients regarding Requests for Tenancy Approvals
Performs data entry of Request for Tenancy Approvals in computer software, requesting any necessary documents needed; monitors Requests for Tenancy Approvals to be closed out within 30 days
Performs data entry of utilities associated with Request for Tenancy Approval in computer software and completes appropriate utility allowance worksheet for the new applicant / existing client’s file
Schedules Request for Tenancy Approval (RFTA) unit inspections and re-inspections; schedules all additional re-inspections to include, annuals, complaints, 24-hour, and abatement; reviews results of all inspections using the Authority’s computer programs ensuring data is tracked accurately; generates correspondence relating to adverse actions from unit inspection results and ensures that all paperwork contains all relevant data
Monitors tenant responses of generated correspondence and acts accordingly within given time frame(s) for accepted units, cancelled units, informal hearings and required moves
Monitors and updates appropriate Payment Holds / Abatements
Submits necessary documents required for informal hearings and serves as LMHA representative during informal hearing
Completes End of Participations in computer software when necessary
Drafts office correspondence such as letters, forms, reports, and other materials
Prepares specialized reports for maintaining records or tracking purposes, as requested
Serves as a back-up to the Clerical Specialist (Receptionist) and Clerical Specialist (Customer Service Representative), duties to include, directing office visitors or providing routine information to the public, answering a multi-telephone line and distributing mail
Assists HCVP staff with clerical / secretarial duties and to either provide or collect information from our applicants, clients or landlords, as needed
Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required
Performs other duties as assigned
Qualification
Required
High School Diploma or GED
Minimum of 2 years of office or general clerical experience
Must meet all pre-employment/promotional job-related testing standards
Must possess a valid Ohio or Michigan driver's license and be insurable under the Authority's plan
Strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook)
Satisfactory knowledge of operation of the Public Housing Database Management System
Ability to learn other computer software programs as required by assigned tasks
Ability to adapt to change in performance requirements based on technology
Preferred
Associate degree preferred with completion of coursework in Office Administration, or related discipline
Company
Lucas Metropolitan Housing
Established in 1933, Lucas Metropolitan Housing (LMH) continues to provide affordable housing to adults, seniors and children in its Public Housing, Housing Choice Voucher, Mixed-Income and market rate housing units.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joaquin Cintron Vega
President & CEO
Andy Delaney
CHIEF FINANCIAL OFFICER
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