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Momentive Software · 5 hours ago

Customer Support Specialist

United States

Full-time

Remote

Entry Level

2+ years exp

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries. The Customer Support Specialist provides user support to enhance customer experience and collaborates with team members to resolve inquiries.

Cloud InfrastructureInformation TechnologySoftware

No H1B

Responsibilities

Provide timely responses to customer service inquiries via product ticket system

Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution

Collaborate with team members to provide resolutions to customer inquiries

Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes

Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue

Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores

Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software

Other duties as assigned

Qualification

Customer service experienceOffice 365Organizational skillsVerbal communicationWritten communicationLearn technologiesTime managementAttention to detail