SambaSafety · 1 week ago
Professional Services Principal (Telematics and/or Insurtech)
US
Full-time
Onsite
Lead/Staff
$120K/yr - $135K/yr
8+ years expSambaSafety is a leader in driver monitoring software, committed to promoting safer communities through data insights. The Solutions Delivery Principal role focuses on ensuring customer success by bridging business and technology, leading solution design, and advocating for customer needs throughout the delivery lifecycle.
AutomotiveFleet ManagementInsuranceSoftware
Responsibilities
Lead solution design conversations that balance technical feasibility with customer outcomes
Engage deeply with customer engineering teams to understand their goals and constraints; guide integration decisions that balance best practices with business outcomes
Shape the technical roadmap with customer success in mind, ensuring patterns and documentation (ADRs, diagrams) simplify adoption and reduce friction
Create and maintain technical documentation for internal and external audiences; enable consistent outcomes
Partner across teams as the customer advocate, translating business objectives into actionable plans and ensuring alignment from kickoff to delivery
Proactively identify and resolve issues, communicating transparently with customers and internal stakeholders to maintain trust and momentum
Define quality standards that protect customer experience, ensuring observability and reliability throughout the delivery lifecycle
Present recommendations in a way that resonates with diverse audiences, fostering understanding, alignment, and confidence in the proposed solutions
Qualification
Required
8+ years in a customer facing role delivering business outcomes with SaaS technology
Proven ability to deliver dynamic presentations and lead discussions across diverse settings, from intimate workshops to high-profile industry events
Technical thought leadership—helping others see the value in complex technologies
Proficiency in software integrations leveraging APIs; using tools such as Postman, SoapUI, and cURL
Strong SQL skills; experience with relational stores (e.g., PostgreSQL/MSSQL) and analytics tooling (e.g., Redash, Snowflake)
Track record of partnering directly with customer stakeholders and developers; excellent written and verbal communication
Comfort working across cross-functional teams; proactive problem-solving and ownership
Preferred
Programming experience (e.g., Java/Spring Boot, Python, JavaScript)
Experience with iPaaS/integration platforms (e.g., Boomi, MuleSoft, Jitterbit) and orchestration (e.g., Airflow)
Familiarity with IDE/editor tooling and CI/CD pipelines (e.g., Bitbucket)
Industry exposure to insurance or telematics
Familiarity with Generative AI tools (e.g. Copilot, Gemini, or ChatGPT)
Benefits
Flexible and generous Paid Time Off and Paid Volunteer Days
401k Employer Match
Generous Healthcare Benefits
Up to 12 weeks paid time off for maternity leave based on tenure
Wellness &Tuition Reimbursement
Flexible Work Arrangements
Lots of SambaSafety swag & SambaSafety Events
Company
SambaSafety
Since 1998, SambaSafety has been the leading North American provider of cloud-based mobility risk management software for organizations with commercial and non-commercial drivers.
201-500 employees
H1B Sponsorship
SambaSafety has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$4.84MKey Investors
Business Growth Fund
2022-05-04Acquired
2020-02-07Series A· $1.29M
2018-07-25Series A· $1.65M
Company data provided by crunchbase