dentsu · 6 days ago
Client Success Manager
United States
Full-time
Remote
Mid Level
$70K/yr - $80K/yr
3+ years expICUC is the global leader in Social Media solutions for over 20 years. In the role of Client Success Manager, you will deliver best-in-class account management to ensure clients achieve their goals by retaining and growing their business through ICUC products and services.
AdvertisingInformation ServicesMarketing
Responsibilities
Account management with responsibility for major brands and/or Fortune 1000 companies, operating as a primary client contact and working with senior client stakeholders
Grow the value and long-term value of your assigned accounts
Deliver regular client reviews, status meetings and presentations while also keeping clients up to date on new ICUC products and services
Advising clients on social media strategy by working with ICUC’s Strategy and Insights teams
Support in the set-up and implementation of social media projects as required
Keep Salesforce Opps and Projects up to date and work on proposals and SOWs
Work in partnership with other client agencies – media, creative, PR, etc
Contribute to new business pitches
Work with senior management to shape ICUC’s strategic offering
Qualification
Required
At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients, showcasing a comprehensive understanding of the social media landscape and client management
Proficient knowledge and hands-on experience in managing organic social media. Additional expertise in paid social media strategies will be highly regarded
Familiarity with community management, strategic planning, and reporting, with a preference for candidates who have experience with platforms such as Sprinklr, Khoros, and Sprout
Exceptional communication skills, both written and verbal, complemented by engaging presentation abilities, capable of clearly conveying concepts and strategies to diverse audiences
Strong organizational and time management skills, with a proven ability to adapt quickly to changes in a dynamic, fast-paced environment, ensuring priorities are met efficiently
Excellent collaboration skills, demonstrating the ability to work effectively with teams across different departments and stakeholders to achieve common goals
Adept at problem-solving, with the capacity to address challenges creatively and effectively, ensuring solutions align with business objectives
Up-to-date with current social media trends, possessing a deep understanding of the industry's dynamics, challenges, and opportunities
Proficiency in Microsoft PowerPoint and Microsoft Teams, showcasing the ability to create compelling presentations and collaborate effectively with team members
Willingness and ability to travel for onsite client visits as required, with valid travel documents
Willingness to undergo a Criminal Record Check as part of the pre-employment screening process
The ability to utilize a desktop computer or laptop that meets minimum system requirements, ensuring efficiency in remote work environments
Access to high-speed internet, with a minimum speed of 30 mb/s, to support work activities and online collaboration
Adequate headset/mic and webcam, facilitating clear and effective communication in virtual meetings and presentations
Fluency in English, with the ability to speak and write clearly and persuasively
Preferred
A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred. However, equivalent experience in related areas will also be considered
Proficiency in additional languages is considered an asset, reflecting the global nature of the role
Benefits
A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.
Company
dentsu
We are dentsu.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$24.88MKey Investors
Epiris
2012-07-12Acquired
1993-11-01Private Equity· $24.88M
Leadership Team
Dawn Rowlands
CEO Sub-Saharan Africa
Nigel Sharrocks
CEO, Aegis Media Global Brands
Recent News
Morningstar.com
2025-06-13
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