HNN Communities · 1 day ago
Community Manager
Lakewood, WA
Full-time
Onsite
Entry, Mid Level
$38.50/hr - $46/hr
2+ years expHNN Communities is a privately held property management company specializing in multifamily and mixed-use properties throughout Washington State. They are seeking a Community Manager to oversee day-to-day operations, manage staff, ensure resident satisfaction, and maintain compliance with regulations.
Property ManagementReal EstateReal Estate Investment
No H1B
Hiring Manager
Amber Vaught
Responsibilities
Successfully and promptly recruit, interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees
Oversee the community’s marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts
Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover
Ensure the success of all resident events, community programing and local/non-profit programs
Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects
Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software
Lead, direct, and supervise 3–10+ employees, including Leasing, Maintenance, Assistant Managers, and Porters
Recruit, interview, check references, hire, and onboard new employees with structured 30-60-90 plans
Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide ongoing coaching and feedback
Document performance, apply progressive discipline, and partner with HR on employee-relations issues or investigations
Build staffing schedules and coverage plans; manage timecards, approve PTO, and ensure meal/rest compliance
Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training, team communication, and accountability
Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues in partnership with Accounting
Approve invoices, process payables, and review utility billing and rentable item charges for accuracy
Prepare, monitor and adhere to community’s operating budget
Lead revenue management strategies, including monitoring LIHTC/ Tax Credit Rents (HUD fair market rents), Section 8 standards, and voucher programs
Update Yardi and other property management systems updated with accurate resident, lease, and financial data
Oversee leasing activity including tours, prospect engagement, applications, move-ins, move-outs and CRM/leasing software to achieve occupancy goals
Collaborate with Marketing on community promotions, social media, and collateral management
Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues in partnership with Resident Relations
Supervise resident retention and renewal programs; lead community events and local partnerships to strengthen resident experience
Maintain reputation scores by consistently delivering professional, responsive, and high-quality service
Ensure compliance with project specific regulatory requirements LIHTC/Section 42 program requirements, special needs set-asides, re-certifications, calculations, and reporting
Adhere to Federal, State, and Local laws including Fair Housing, ADA, wage and hour, and landlord–tenant regulations
Monitor and enforce company safety policies, OSHA/L&I requirements, and incident reporting procedures
Oversee lease administration, screening processes, and legal notices to ensure accuracy and compliance
Conduct regular community inspections of units, amenities, and common areas to ensure safety, cleanliness, and quality standards
Ensure extended vacancy report is kept current and up to date
Direct maintenance operations including service requests, unit turns, preventative maintenance, and capital projects
Schedule and supervise maintenance staff to ensure timely, high-quality work
Partner with vendors, contractors, and service providers to maintain property standards
Keep maintenance database updated with turn and work order status
Work cross-functionally with HR, Accounting, Compliance, and Marketing to ensure alignment and consistency
Stay current on industry and legal trends; attend required training and complete certifications
Implement new company systems, processes, and programs as directed
Qualification
Required
Minimum 2 years of experience in property management, including sales/multi-family leasing and supervisory responsibility
Minimum 2 years of managing experience, coaching and mentoring
High school education or equivalent required
Must be 18 years of age or older
Must be able to speak, read and write English in a manner sufficient to carry out duties
Successful completion of background check and drug screen required
Must be legally qualified to work in the U.S. meeting I-9 guidelines
Excellent written and verbal communication skills
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook)
Prior budgeting experience and the ability to interpret financial statements
Experience using property management software, preferably Yardi and Happy Co
Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations
Preferred
Bachelor's degree in business or related field is preferred
Preferred Certifications: IREM ARM/CPM, NAA CAM/NALP, or equivalent
Preferred Bilingual skills (Spanish/English or relevant to community)
Knowledge of Section 42 LIHTC program and associated compliance processes preferred
Experience leading through turnover, ownership transitions, or policy/process rollouts
Ability to deliver daily brief huddles, and micro-trainings
Experience successfully leading a team with the ability to source, interview and manage employee performance
Benefits
Over 90% company paid medical benefits for employee coverage.
100% company paid dental and vision benefits for employee coverage.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Best-in-class voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Eligibility for a 30% housing discount consideration.
Employee assistance program (EAP) with 24/7 counseling services.
Company-sponsored industry training and certifications.
3 weeks of paid time off each year.
Up to 12 paid holidays each year.
Company
HNN Communities
HNN Communities is a real estate company.
201-500 employees
Funding
Current Stage
Growth StageRecent News
The Virginian-Pilot
2025-01-22
Company data provided by crunchbase