The Hershey Company · 1 week ago
HR Representative, Call Center
Hershey, PA
Full-time
Onsite
Entry Level
1+ years expThe Hershey Company is seeking an HR Representative for their Human Resources Support Center. This role involves managing employee inquiries, executing global HR transactions, and seeking opportunities for process improvement to enhance service delivery.
ConfectioneryFood and BeverageManufacturingService IndustrySnack Food
Responsibilities
Manage Employee Inquiries: Responsible for responding to employee calls/emails/mail (requests of all types) through the ServiceNow system and/or SuccessFactors with high sense of urgency. Educates employees seeking information and guidance on various HR-related topics including pay, data changes, processing HR actions, policies, and procedures. Responds to employee inquires for benefit plans, including determining employee eligibility and/or contribution level, enrolling employees, and their dependents in plans, maintaining proper documentation and corresponds with employees concerning plans. Assists with changes in benefit policies, procedures, and applicable laws. Supports Benefits Open Enrollment period. Uses provided knowledge articles to ensure that processes are executed according to the global standards
Execute Global Transactions: Administers HR global transactions in SAP HR and/or SuccessFactors including terminations, dependent updates, and employment verifications. Uses provided knowledge articles to ensure that all processes are executed according to the global standards
Continuous Improvement: Seeks opportunities for process improvement to streamline or improve processes and makes suggestions to Support Center manager. Special Assignments: As assigned by Manager or HR Service Delivery leadership
Qualification
Required
Knowledge of HRIS systems, SAP HR, and SAP CRM, ServiceNow, preferable SuccessFactors
Spoken and written fluency in English required. Spanish and French are a plus
Strong communication skills
Presentation and training skills
Must be a team player and work well with others
Ability to work on multiple assignments simultaneously
Consistently demonstrates Hershey's Behaviors
Problem-solving skills
Excellent customer service skills
Ability to coach/train employees on processes and procedures
Bachelor's degree in Human Resources or related discipline
At least 1 year of relevant Human Resources or Call Center experience
Company
The Hershey Company
The Hershey Company is headquartered in Hershey, Pa., and is an industry-leading snacks company with a purpose to make more moments of goodness through its iconic brands.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.62B2025-10-21Post Ipo Debt· $1.88B
2025-02-19Post Ipo Debt· $2B
2023-05-01Post Ipo Debt· $750M
Leadership Team
Kirk Tanner
Chief Executive Officer
Deepak Bhatia
Chief Technology Officer
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase