Big Brothers Big Sisters of Central Carolinas · 2 weeks ago
Data & Research Manager
Charlotte, NC
Full-time
Hybrid
Mid, Senior Level
3+ years expBig Brothers Big Sisters of Central Carolinas (BBBSCC) is looking for a Data & Research Manager to join their team in Charlotte, NC. This role is responsible for managing the organization’s CRM system, ensuring data integrity, and supporting fundraising and strategic decision-making efforts across the organization.
Non-profit Organization Management
Responsibilities
Serve as primary administrator of the organization’s CRM, ensuring data accuracy, integrity, security, and compliance with ethical standards
Oversee ongoing database maintenance, including data entry standards, coding, segmentation, flags, audit trails, and system clean-up
Manage gift processing and acknowledgement workflows, ensuring accurate documentation of donor intent, restrictions, and timely donor recognition
Maintain alignment between CRM data and financial records in collaboration with finance and development teams
Build, maintain, and interpret dashboards, reports, projections, and key performance indicators for fundraising and engagement activities
Provide routine and ad hoc reporting, donor lists, mailing lists, and analytical support to development, finance, and leadership
Conduct donor and prospect research using CRM data, screening tools, and external platforms; prepare concise research summaries and engagement reports
Identify trends in donor retention, acquisition, upgrades, and engagement to inform fundraising strategy and resource allocation
Manage CRM integrations with related systems (e.g., email, events, online giving, accounting) and troubleshoot data issues
Develop and maintain CRM documentation, workflows, and best practices; assess staff training needs and support CRM users
Serve as a strategic partner to development leadership by proactively identifying data risks, opportunities, and system improvements
Support agency-wide campaigns, cross-departmental initiatives, and ongoing professional learning in fundraising data and research best practices
Qualification
Required
Bachelor's degree from an accredited university or college required
Minimum of three to five years of relevant database or CRM management experience
Proficiency with donor databases and CRMs; experience with DonorPerfect is a plus
Experience using prospect research and wealth screening tools
Advanced computer skills with emphasis on Microsoft Office (Outlook, Excel, Word, PowerPoint)
Strong organizational, multitasking, and time-management skills
Professional demeanor and commitment to excellence
Sensitivity and discretion when working with confidential information
Willingness to travel as needed and attend events, including evenings and weekends
Passion for Big Brothers Big Sisters of Central Carolinas work with a genuine commitment to understanding and advancing the organization's mission
Preferred
Experience working in a nonprofit environment strongly preferred, particularly with individual donor solicitation, engagement, and stewardship
Benefits
Disability insurance
Health insurance
Paid time off
Flexible schedule
Company
Big Brothers Big Sisters of Central Carolinas
Since 1972, Big Brothers Big Sisters of Central Carolinas has been the premier one-to-one mentoring organization.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase