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PlayOn Sports · 7 hours ago

Support Analyst

Chamblee, GA

Full-time

Hybrid

New Grad, Entry Level

PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. They are seeking a proactive and customer-focused Support Analyst to provide expert assistance to clients facing technical challenges related to the PlayOn platform while delivering exceptional customer service.

BroadcastingContentDigital MediaEvent ManagementEventsInternetNewsTicketingVideo on DemandVideo Streaming

Responsibilities

Take initiative to identify potential issues before they escalate, reaching out to clients with tailored solutions that enhance their experience

Leverage your strong analytical skills to diagnose and resolve technical problems efficiently, ensuring clients receive timely and effective support

Make proactive calls to clients to check in, assess their needs, and provide updates, fostering strong relationships and a sense of partnership

Work closely with the support team to share insights and strategies that drive rapid resolution of client issues while maintaining high customer satisfaction

Identify opportunities for process enhancements and share feedback to improve our support operations, tools, and customer interactions

Stay informed about the latest product updates and industry trends, equipping yourself with the knowledge to provide outstanding support and guidance to clients

Qualification

Technical support toolsProblem-solving skillsCustomer service skillsCommunication skillsAnalytical skills

Required

High school diploma or equivalent required

Strong problem-solving skills with the ability to work independently and collaboratively

Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders

Strong customer service skills with a passion for providing exceptional service

Ability to work under pressure in a fast-paced environment

Experience with ticketing systems and other technical support tools