C.A. Carlin ยท 2 days ago
Senior Customer Service / Order Management
Schaumburg, IL
Full-time
Hybrid
Mid, Senior Level
$56K/yr - $62K/yr
3+ years expC.A. Carlin is one of the leading privately held sales agencies in the industry, specializing in building brand value in the CPG sector. The Senior Customer Service/Order Management role is responsible for managing the full lifecycle of customer orders, ensuring accuracy and exceptional service while supporting both external clients and internal sales teams.
MarketingProfessional ServicesRetailSales
Responsibilities
Serve as primary contact for high-profile clients
Provide professional and timely communication to clients and internal teams
Oversee the end-to-end order lifecycle using the order management system
Review and validate orders for accuracy, including pricing, promotions, lead times, and minimums
Handle escalated issues and collaborate with sales/business support to resolve pricing exceptions
Escalate unresolved matters to team lead or management as needed
Maintain item data, pricing, and promotional setups in the order management system
Ensure efficient and accurate order processing through system updates
Partner with sales teams to align on promotional timelines and product launches
Work closely with finance to ensure accurate invoicing and payment reconciliation
Provide guidance and coaching to junior team members
Assist with training new employees and team coverage as needed
Proactively identify process improvement opportunities and contribute to SOP development
Take ownership of assigned projects and ensure timely completion
Qualification
Required
3-5 years of customer service and order management experience required
Proficiency in order management systems, Aptean GenWeb OMS and Microsoft Office Suite
Excellent written and verbal communication
Strong analytical and problem-solving abilities
Exceptional attention to detail and organizational skills
Effective time management and task prioritization
Ability to work independently and collaboratively in a cross-functional team
Preferred
5+ years of customer service and order management experience
Prior experience with a CPG broker/ manufacturer/ grocery
Benefits
16 days of PTO
11 paid company holidays per year
2 paid volunteer days per year
3 months fully paid parental leave (regardless of gender)
Medical, dental, and vision
Paid company life insurance
401k with company match
Summer hours (half day Fridays from Memorial Day thru Labor Day)
Company
C.A. Carlin
C.A. Carlin is a sales agency with capabilities in sales management, marketing and analytics, and retail services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey Mahler
Chief Operating Officer
Recent News
2024-04-01
Company data provided by crunchbase