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Mangomint · 1 day ago

Onboarding Manager - PST/MST

United States

Full-time

Remote

Mid Level

3+ years exp

Mangomint is a company focused on helping beauty and wellness businesses transition to their software. As an Onboarding Manager, you will guide customers through their onboarding journey, ensuring a smooth implementation and connecting Mangomint features to their business goals.

BeautyManagement Information SystemsSoftware

Responsibilities

Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout

Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners

Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement

Connect Mangomint features directly to customer pain points and business goals

Confidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals

Create tailored onboarding plans that prioritize the most valuable features first

Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback

Work PST or MST hours for best team collaboration and customer coverage

Qualification

Beauty/wellness industry knowledgeCustomer onboarding experienceProcess managementTech savvyPerformance-driven mindsetProblem-solvingCollaboration skills

Required

3+ years of experience in the beauty/wellness industry as a service provider, salon/spa manager, or industry operations role

Proven track record helping customers through complex transitions or implementations

Someone who thrives in a fast-paced, high-growth environment with evolving processes and expectations

A performance-driven mindset- you are motivated by metrics, comfortable with accountability, and energized by challenging targets

A resourceful problem-solver who seeks solutions before escalating questions. Someone who speaks up when seeing issues, admits mistakes, and focuses on solutions

Skilled process management - ability to manage and direct the entire onboarding journey, not just executing individual tasks

Tech savvy- comfortable with Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners

Work PST or MST hours for best team collaboration and customer coverage