Becklar ยท 15 hours ago
Technical Account Manager
Ogden, UT
Full-time
Hybrid
Mid LevelBecklar is a leading company in critical event protection technology, seeking a Technical Account Manager to enhance relationships with dealers in the medical alarm industry. The role involves providing exceptional customer service, driving process improvements, and collaborating with various departments to ensure dealer satisfaction and operational efficiency.
Information TechnologySecurity
Responsibilities
Work on a daily basis with the dealers to meet their needs and deliver exceptional customer service
Gather data, information, and trends to create presentations to show dealers how to use new technology and procedures they may not be using to increase operational efficiency
Drive process improvement to implement new procedures and technology for dealers
Work with various departments to isolate and correct any issues or requests in a timely and proactive manner
Assist with procedure and protocol changes. Set up and deliver reports for dealer use
Assist with implementing new accounts
Test and integrate new devices
Provide excellent customer service at all times and via all means
Assist and lead projects as directed by the dealers your team
Ensure that the dealer has a full understanding of the services available to them
Set up regular meetings with the dealers to go over services and offer training where needed
Travel to events and tradeshows as needed, ensuring flexibility within your schedule (less than 10% of time)
Provide innovative ideas, process improvement, and upsell our services and capabilities as needed
Qualification
Required
No discipline past a written warning
Strong interpersonal skills with the ability to work cohesively within a team environment
Self-manage with moderate supervision
Solve problems effectively
Excellent customer service, communication, and public relations skills
Strong attention to detail, focus, and follow through
Ability to use a personal computer, telephonic systems, and related software applications
Proactively and independently solve procedural and technical problems
Ability to maintain professionalism, integrity to ourselves, co-workers, and customers
Preferred
Bachelor's degree preferred
Company
Becklar
Becklar is an innovative company in the IoT space with call center and IoT platform expertise.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Graham Partners
2024-12-10Private Equity
2020-07-13Acquired
Leadership Team
Clint Halverson
Chief People & Administrative Officer
Tyler Tribe
Chief Technology and Product Officer
Recent News
2025-10-09
Company data provided by crunchbase