TELUS Digital · 2 weeks ago
Managing Director, Enterprise Systems Engineering
Columbus, OH
Full-time
Hybrid
Director/Executive
15+ years expTELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, focused on transformative customer experiences and enterprise systems. The Managing Director of Systems Engineering & Support will lead a global practice, driving enterprise modernization and operational excellence through innovative systems engineering and managed services solutions.
AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing
Responsibilities
Evolve and execute the strategy for Systems Engineering & Support, scaling modern application development, integration, and managed services capabilities to meet client requirements and market opportunities
Drive adoption of AI, automation, and emerging technologies across the practice to improve operational efficiency, service quality, and client impact
Monitor industry trends and client needs to continuously evolve practice offerings and delivery models
Lead, mentor, and inspire a high-performing global team, cultivating a consulting mindset alongside technical excellence, innovation, and collaborative delivery
Expand practice capabilities across systems engineering, integration, and enterprise managed services
Establish metrics and governance to monitor team performance, delivery effectiveness, and client satisfaction
Serve as a trusted advisor to executive clients, shaping modernization, integration and managed services initiatives to achieve measurable business outcomes
Collaborate with sales and account teams to shape client solutions, influence proposals, and expand strategic relationships
Oversee end-to-end delivery of complex systems engineering and managed services programs, including solution design, integration, and global operations
Ensure operational rigor, SLA adherence, quality standards, and risk management, particularly for marquee client accounts
Monitor delivery performance against KPIs such as uptime, efficiency, cost optimization, and client satisfaction
Champion AI, automation, and advanced technologies in practice delivery to maintain a competitive edge
Represent TELUS Digital externally at client forums and industry events, showcasing Systems Engineering & Support as a strategic, outcome-driven practice
Qualification
Required
15+ years leading systems engineering, technology consulting, or IT leadership practices, ideally with P&L ownership
Proven experience managing large, cross-functional, and geographically distributed teams, including managed services operations
Track record in enterprise application development, system integration, modernization, and support/managed services
Deep knowledge of enterprise systems, cloud platforms (AWS, Google), integration tools, AI, automation, and managed services delivery
Experience applying AI and automation to drive operational efficiency and measurable business outcomes
Exceptional leadership and people management skills, inspiring and motivating cross-functional teams
Excellent strategic thinking and problem-solving abilities, with strong business acumen
Proven ability to develop and maintain effective relationships with clients and key stakeholders
Strong business acumen with experience managing P&L and driving profitable growth
Outstanding communication skills, both written and verbal, with the ability to present complex ideas effectively to C-level and Executive audiences
A collaborative leader who can work across multiple teams and regions to deliver seamless transformation solutions for clients
Preferred
Familiarity with complex industries such as TMT, BFSI, or Healthcare is a plus
Company
TELUS Digital
TELUS Digital accelerates revenue growth and operational efficiency with AI-fueled technology and expert teams
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-09-02Acquired
2021-02-03IPO
2016-05-05Private Equity
Leadership Team
Grégoire Vigroux
Co-Founder, TELUS International Europe (exited but still involved)
Recent News
2025-11-14
Company data provided by crunchbase