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CuriOdyssey · 2 days ago

Development Operations Manager

San Mateo, CA

Full-time

Hybrid

Mid Level

$36/hr - $38.50/hr

3+ years exp

CuriOdyssey is a nonprofit organization seeking a Development Operations Manager to support their fundraising activities. This role involves managing gift processing, providing administrative support to the Development team, and cultivating donor relationships.

Education

Responsibilities

Manage all aspects of gift processing, including gift entry, acknowledgements, payment and pledge gift entry, tracking and reporting, recognition for gifts from all sources, etc. Responsible for ongoing donor acknowledgement, appreciation, and recognition consistent with gift level

Provide front-line support to the Development team in fundraising, including but not limited to providing administrative support, gift processing, coordinating solicitation mailings, supporting donor cultivation events, developing support materials and collateral, preparing donor recognition, reporting, editing and proof-reading, managing e-communications, etc

Use nonprofit development software, currently Blackbaud’s Altru, for gift entry, tracking and reporting, revenue metrics, event registration, fundraising and prospect tracking and management

Manage department metrics, goals, and produce reports on a regular basis. Provide support for financial reconciliation as needed

Support the Development team in managing, cultivating and stewarding individual donor relationships, including responding to inquiries, delivering donor benefits and access, writing and formatting e-communications, event registration and tracking, supporting stewardship activities, etc

Cultivate existing individual donors and encourage renewal, retention and increased donor support

Provide support for the Sponsor-an-Animal program, including developing pricing, strategy, and promotions, to generate additional revenue

Working with the Marketing team, design and implement e-communications and appeals using MailChimp and social media; create graphics in Canva for use in social posts, appeal mailings, signage, and email campaigns

Working with the Marketing team, create an annual Impact Report to highlight philanthropic contributions, donors, and organization success throughout the year

Provide event coordination and support for annual fundraising benefit in conjunction with Development staff, and support numerous donor cultivation events and meetings, donor hospitality, etc

Provide general office assistance (e.g. filing, maintaining inventory, list pulls, data entry, etc.)

Work effectively with diverse constituencies within and outside the organization, such as board members, staff and volunteers. Represent the Development Department at inter-department meetings as assigned

Perform other duties as assigned by the Director of Development or leadership

Qualification

Blackbaud AltruGoogle WorkspaceMicrosoft OfficeMailChimpProject management systemAnalytical skillsInterpersonal skillsOrganizational skillsProblem-solving skillsCommunication skills

Required

Exhibits strong sensitivity to donor confidentiality and excellent judgment in addressing donor needs and feelings

Demonstrated proficiency with Google Workspace and Microsoft Office suite of products including Word, Excel and PowerPoint (including advanced use of Word mail merge functions and Excel formulas and functions)

Proficiency with e-commerce sites such as CommitChange and e-marketing platforms such as MailChimp

Demonstrated proficiency with a project management system; familiarity with Slack a plus

Strong organizational, problem-solving, and analytical skills

Excellent communication skills, including writing, editing, proofreading and communication skills

Work effectively with sensitivity and confidentiality with diverse constituencies within and outside the organization, such as board members, donors, staff and volunteers

Ability to manage multiple projects and work assignments

Excellent interpersonal skills both in person and by phone, with high degree of professionalism

Ability to accomplish projects with little supervision and shifting priorities

Strong customer service ethic and high expectations for quality

At least 3 years' experience with office administrative management or transferable experience

Must be at least 18 years old and eligible to work in the United States

LiveScan background check clearance