hireVouch · 6 days ago
Founding Operations Lead
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
2+ years exphireVouch is a seed stage HealthTech startup based in San Francisco that helps therapists build their private practices. They are seeking a Founding Operations Lead to build and own the entire operations experience, primarily focusing on provider onboarding and success.
Staffing & Recruiting
Hiring Manager
Patrick Grieve
Responsibilities
Provider onboarding
Design, build, and own the end-to-end provider recruiting journey from initial outreach through signed agreement — what we say, show, and do at each stage
Build and continuously refine the onboarding process: from form completion, to back-office setup (LLC/business license/EIN), to brand/logo/website design. Learn how to do it manually and then automate these over time
Develop a consistent outreach and follow-up cadence to engage prospective providers and keep them warm
Work directly with providers to solve problems in real time and ensure a smooth, supportive onboarding experience
Serve as the trusted point of contact for the therapists — helping troubleshoot issues & answer questions
Help providers build full caseloads, leaning in with extra support where needed to ensure every therapist is thriving
Gather provider feedback to inform product improvements, onboarding changes, and new support materials
Refine and optimize the patient-provider matching process ensuring the right balance of fit, strategy, and therapist capacity
Build our CRM and tracking on patient leads, statuses, and outcomes
Partner with the offshore ops team to help build better processes on patient intake, insurance billing, and patient FAQs
Qualification
Required
Have 2-5+ years of experience in management consulting, investment banking, early-stage startups, or a similar role
Are scrappy and resourceful — you figure things out fast, make progress without perfect information, and aren't afraid to get your hands dirty
Are a systems thinker — you notice patterns in messy workflows and instinctively look for ways to streamline and scale them
Are deeply empathetic with strong EQ — you're comfortable collaborating and empathizing with providers to help them succeed
Take ownership — you're comfortable being proactive, taking ownership, and prioritizing progress over perfection
Feel comfortable with ambiguity — you thrive when things aren't fully defined and you can shape what's next
Are energized by a fast-moving environment — you can juggle multiple priorities, set your own pace, and don't wait to be told what to do
Company
hireVouch
Our Edge Hiring and retaining skilled talent is paramount for your company’s success.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase