Mimaki USA, Inc. ยท 4 days ago
Inside Sales Specialist
Rockaway - Rockaway, NJ 07866
Full-time
Onsite
Entry Level
$28/hr - $32/hr
1+ years expMimaki USA, Inc. is seeking an Inside Sales Specialist responsible for comprehensive order management, customer support, and internal coordination for assigned dealer and end-user accounts. This role serves as a key point of contact for pricing, order processing, service billing, promotions, warranties, and support for the CRM/FSC system.
AdvertisingManufacturing
Responsibilities
Perform all Inside Sales Specialist functions for customers in the region
Provide pricing, ETAs, order status, tracking, and order information to dealers and end users
Support customers with part inquiries, including coordinating with Purchasing for new part numbers not listed in FSC and providing alternative or replacement part options
Process order cancellations, resolve order discrepancies, and manage credit memos
Obtain Bills of Lading (BOLs) from dealers for machine pickups
Provide pricing and formal sales quotations for all 3D end users
Manage credit-related requests, including credit limit increases and ageing reports
Process RMA requests, machine swaps due to damage or service issues, and warranty reimbursements (average of 34 per month)
Create loaner agreements and loaner sales orders
Coordinate Rack & Roll availability, loan paperwork, sales orders, and returns
Process promotional orders, dealer SPIFFs (average of 15 per month), and rebate requests when not applied at order entry
Notify customers of item changes, discontinued items, alternates, ATC pickups, machine pickups, and readiness for large stocking orders
Resolve issues related to short-dated product expirations in coordination with Shipping
Process promotional replacement orders related to shipping discrepancies
Maintain and distribute open machine reports
Generate reports as requested for leadership
Process ink and supply orders for all demo rooms using specific business codes
Track demo room ink inventory
Process FA disposition paperwork
Create and process FA sales orders
Process all ink orders for trade shows
Process promotional orders for designated customer groups and key accounts
Adjust back-ordered machines to the correct month in FSC as needed
Assist Customer Service Administration (CSAD) with loaners and promotional orders
Support special projects and additional tasks as assigned by leadership
Coordinate and administer facilities operations, including repairs and replacements, vendor management, fixed asset inspections, and 5S safety initiatives (meetings, drills, and walk-throughs)
Oversee daily office operations by ordering and restocking supplies, processing and distributing mail, managing key fobs, and serving as the primary point of contact at the front door
Review facilities and office-related invoices for accuracy and submit for payment through Emburse
Qualification
Required
Strong understanding of inside sales, order management, and customer service processes
Experience working with CRM and ERP/FSC systems
High attention to detail and the ability to manage a high volume of transactions
Strong communication and cross-functional collaboration skills
Ability to prioritize competing deadlines in a fast-paced environment
Associate's Degree from a two-year college or technical school; and/or one (1) to two (2) plus years related experience and/or training in sales support, sales, or advanced customer service; or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Proficient in Company-provided hardware and software
Company
Mimaki USA, Inc.
Mimaki USA is a printing company specializing in digital printing services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase