TikTok · 6 days ago
TikTok Shop - Last Mile Solution Manager
Fontana, CA
Full-time
Onsite
Mid Level
3+ years expTikTok is the leading destination for short-form mobile video, and they are seeking a highly analytical and operationally strong Last Mile Solution Manager to support their rapidly growing e-commerce platform. This role focuses on building and optimizing last-mile delivery solutions for high-volume parcel shipments across multiple markets, ensuring fast, reliable, and cost-effective delivery for merchants, creators, and end customers.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
Develop and manage scalable last-mile delivery solutions for a high-growth e-commerce platform
Optimize routing, zone coverage, and service models to achieve faster and more reliable delivery
Lead continuous improvement initiatives to reduce delivery lead time and cost-per-package
Monitor daily delivery performance, capacity, and exceptions across all carrier partners
Support onboarding of new carriers by defining routing entry criteria and integration requirements
Support product launches, promotions, and major sales events by planning delivery capacity
Work closely with Strategy & Business analytical teams to set cost-per-package and lead time goals
Work with merchant operations, warehouse / fulfillment teams, customer service, and product teams to ensure seamless end-to-end delivery
Build and analyze dashboards for on-time delivery rate, first-attempt success, cost per order, and exception trends
Identify operational bottlenecks and recommend data-driven solutions
Collaborate closely with data, product, and engineering teams to enhance system logic and routing algorithms
The role may also involve carrier management tasks per assigned by team leader
Qualification
Required
Bachelor's degree in Supply Chain, Logistics, Business, Data Analytics, or related field
3+ years of experience in e-commerce logistics, parcel delivery, last-mile operations, or platform fulfillment
Strong understanding of parcel networks, delivery SLAs, and carrier performance management
Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker)
Ability to manage multiple projects in a fast-paced, high-growth environment
Strong communication and negotiation skills with internal teams and external carriers
Preferred
Experience in modern e-commerce platforms
Familiarity with OMS/TMS systems, routing tech, or delivery optimization tools
Proficient SQL or data analytics skills
Experience designing new logistics programs (same-day, next-day, regional carrier onboarding, etc.)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
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