ACL Digital · 6 hours ago
Desktop Specialist
Salt Lake City, UT
Contract
Onsite
Entry Level
1+ years expACL Digital is seeking a Field Engineer to provide operational support and assist with the deployment and installation of desktop computers and related equipment. The role involves troubleshooting technical issues and ensuring customer satisfaction through effective communication and service delivery.
Business IntelligenceCloud ComputingDevOpsHardwareInformation TechnologyInternet of ThingsMobile AppsRetail TechnologySaaSSoftware
Hiring Manager
Alka Sarkar
Responsibilities
Deploy, install, and replace desktop computers, laptops, monitors, and peripherals as part of the regional PC Refresh
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations
Provides service and customer support during field visits or dispatches
Diagnoses errors or technical problems and determines proper solutions
Produces timely and detailed service reports
Documents processes
Collects and analyzes performance data to provide technical assistance
Ties workflow to schedule
Accurately documents solutions related to complex issues
Creates workaround procedures when standard procedures have failed and ensures issues are resolved
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
Builds positive relationships with customers
Ability to use a ladder
Qualification
Required
1–3 years hands‑on experience in IT field support, desktop support, or similar roles
Strong working knowledge of Windows operating systems and PC hardware
Experience with device imaging, deployment tools, and refresh processes
Ability to troubleshoot hardware, software, and connectivity issues
Excellent customer service and communication skills when supporting end users
Ability to lift, move, and transport computer equipment as required
Ability to use a ladder
Company
ACL Digital
ACL Digital is a design-led digital engineering and transformation firm.
1001-5000 employees
H1B Sponsorship
ACL Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (29)
2023 (26)
2022 (33)
2021 (20)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Srikanth Raghavan
Associate Vice President
Recent News
2025-11-28
Precedence Research
2025-11-28
Company data provided by crunchbase