Blupace Tech · 12 hours ago
Field Support Representative
Indianapolis, IN
Contract
Onsite
New Grad, Entry LevelBlupace Tech is seeking a Standard Desktop Engineer to manage and maintain desktop and laptop systems. The role involves installing and configuring software and hardware, troubleshooting issues, and providing technical support to users.
Information TechnologyMobile AppsSoftwareUX Design
Hiring Manager
Avinash M Ram
Responsibilities
Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and repairing hardware and network connectivity issues
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Knowledge and familiarity with mobile devices (Smartphones/iPads)
Perform company and customer specific technical work for technology initiatives
Document all work performed and enter requests for new services from staff and customers in the appropriate help desk system
Performing DELL hardware break fix support
Staging of customer PC and deployments
Perform other technology related duties as assigned
Specialized trader applications like market data, Reuters etc
Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily
Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users
Develops and provides technical coaching and mentoring to other desktop services staff and company associates
May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed
Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction
Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment
Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels
Demonstrate initiative and act independently to resolve problems
Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation
Participate in team projects as requested
Qualification
Required
Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and repairing hardware and network connectivity issues
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Knowledge and familiarity with mobile devices (Smartphones/iPads)
Perform company and customer specific technical work for technology initiatives
Document all work performed and enter requests for new services from staff and customers in the appropriate help desk system
Performing DELL hardware break fix support
Staging of customer PC and deployments
Perform other technology related duties as assigned
Specialized trader applications like market data, Reuters etc
Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily
Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users
Develops and provides technical coaching and mentoring to other desktop services staff and company associates
May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed
Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction
Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment
Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels
Demonstrate initiative and act independently to resolve problems
Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation
Participate in team projects as requested
Proficient PC skills, specifically in Windows and IOS environments
Ability to document, track and monitor a problem/issue to a timely resolution
Strong problem-solving ability
Works in a team environment and assist team members on various issues
Provides other ad hoc support and duties as assigned
Works in an environment with competing priorities
Customer focused – Customer is #1 Attitude
Personal accountability for results
Detail oriented
Strong analytical and troubleshooting skills
High integrity
PC hardware repair (Dell/HP), Windows system support, OS X Support
Software installation/troubleshooting
Performing Tech Refresh
Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
Networking
Asset tracking
Stock room management
Basic support in Video conferencing equipment
Company
Blupace Tech
Blupace Tech is your trusted partner for digital evolution—empowering enterprises for over 20+ years through intelligent transformation and innovation.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase