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ECLARO · 17 hours ago

Guest Services Concierge (5-DAY ASSIGNMENT)

San Francisco, CA

Full-time

Onsite

New Grad, Entry Level

ECLARO is seeking a Guest Services Concierge for a 5-day assignment during the Superbowl event at their Oakland base. The role involves providing high-level customer service, assisting passengers with luggage, and managing lobby traffic.

Staffing & Recruiting

Hiring Manager

Junethel Binuya

Responsibilities

Monitor and guide arriving vehicles at the front of building, to the correct parking spaces (no valet services will be provided by the contract labor temps--will only serve as guides to the passengers)

Welcome and point in the right direction each individual arriving or leaving the FBO with courteous demeaner, and offer help with luggage and anything else as needed

Help by ordering and handing catering orders for passengers; setting up eating table areas, cleaning dishes; organizing eating and snack areas; coffee, refreshments, etc

Spot clean surfaces, floors, etc. as needed

Handle baggage while assisting passengers arriving or departing, only in areas that are not the tarmac

Pay attention to details during training and be able to perform responsibilities

Qualification

Customer ServiceHospitality ServicesBaggage HandlingTraffic DirectionCourtesy Skills

Required

Must have the ability to pass a background check and drug screen

Must have courtesy skills set; knowing how to offer a high level of hospitality at all times each customer—this is a must-skill for our operations due to the nature of private aviation

Preferred

Preferred experience in airport baggage handling

Preferred experience in Hospitality Services and / or High Level of Customer Service / Concierge

Preferred experience in directing lobby traffic and directing parking lot traffic to help customers/passengers to park properly, directing with courtesy at all times