Apply on Employer Site

NetSuite · 3 weeks ago

Adoption Coach

United States

Full-time

Hybrid

New Grad, Entry Level

$24.62/hr - $48.03/hr

0+ years exp

NetSuite is a leading provider of cloud solutions, and they are seeking an Adoption Coach to provide on-site support during Oracle Health product implementations. The role involves assisting medical professionals with new product functionality, optimizing workflows, and ensuring smooth transitions to new systems to improve patient care.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Provide real-time, at the elbow, support to assist end users with new product functionality and navigation during Oracle Health product implementations

Assist end users with front-end solution configurations, or customization, to optimize workflows and system adoption

Identify and surface process, workflow, and technical questions to appropriate project team members or content owners

Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution during implementations

Provide feedback to appropriate project and client stakeholders on system adoption and utilization

Cultivate client relationships to achieve adoption objectives

Execute system adoption and/or optimization plan for client based on utilization data and targeted outcomes

Complete assigned learnings and various product trainings, as assigned

Qualification

Customer serviceCommunicationHealthcare knowledgeProblem-solvingOrganizationFlexibilityDecision-makingAdaptability

Required

Bachelors degree or 4 years equivalent experience (Background in healthcare, sciences, information systems, education, or customer support preferred)

Availability to travel 100% (weekly)

Availability to work irregular or additional hours, as needed

Reside within 60 miles of major/international United States airport

Valid Driver License for car rentals

Valid Passport for international projects

Excellent communication and organization skills

Superior customer service skills

Proven ability to work and deliver results unsupervised

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance