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Penn Medicine, University of Pennsylvania Health System · 23 hours ago

Desktop Support Technician

Philadelphia, PA

Full-time

Onsite

Mid Level

3+ years exp

Penn Medicine is a leading academic medical center dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The Desktop Support Technician provides on-site support to customers, performing installations, repairs, and maintenance on hardware and equipment while ensuring customer satisfaction and resolving issues promptly.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Delivers customer service to IS clients seamlessly across system boundaries

Ensures safety, confidentiality & security of employee and Patient data

Promptly identifies, documents, and resolves problems with system functionality

Clearly communicates problems, issues and potential solutions to team members, clients and organizational administration

Excellent interpersonal & communication skills to work with users, fellow team mates and management

Good organization & time management skills

Demonstrates good follow up and follow through skills to ensure that all break/fix and project assignments are completed timely and in a quality fashion

Develops a detailed technical knowledge of end user devices business processes, identifies process improvement initiatives and targeted opportunities for improvements

Collaborates with peers across the enterprise to develop new policies and procedures relating to change control, and maintenance of the applications and hardware systems

Participates in the creation and maintenance of all documentation for assigned applications and hardware systems in order to establish standards for configuration and enhancements within the entity

Participates in the development, and execution of test plans that are comprehensive and inclusive of application & hardware functionality changes and/or enhancements to ensure successful outcomes

Demonstrates analytical and problem solving skills. Ability to solve non-complex hardware and equipment problems

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Field support experienceProcess improvementsHealth System hardwareHealthcare operations knowledgeProgramming languagesOperating systemsCustomer service skillsCommunication skills

Required

H.S. Diploma/GED (Required)

3+ years Field support experience (Required)

Demonstrated customer service skills

Ability to communicate effectively with all levels of staff

Ability to implement process improvements

Experience working with Health System hardware, software and equipment products

Experience working with Health System process and/or system design concepts

Experience working with appropriate programming languages, operating systems and software

Knowledge of healthcare operations and the use of information system applications in the practicing healthcare environment

Must be able to function as part of a team providing a high level of quality service to clients

Benefits

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees