American Arbitration Association · 6 days ago
Senior Manager, Social Media & Digital Content
New York, NY
Full-time
Hybrid
Mid, Senior Level
$84K/yr - $90K/yr
5+ years expThe American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services. This role involves managing the social media content strategy, ensuring high-quality content production, and supporting digital campaigns.
Association
Responsibilities
Work with the Communications team to execute the AAA's social media content strategy, with a primary focus on LinkedIn
Build and maintain content calendars, translating strategic priorities into executable plans aligned with campaigns, events, launches, and thought leadership
Use analytics and performance data to identify what's working and recommend optimizations (format, timing, messaging, visuals)
Collaborate closely with Marketing Communications Managers
Create and publish social content, including short-form videos (PlayPlay), visual assets (Canva), and copy
Adapt and repurpose content from various sources, including blogs, reports, podcasts, webinars, and events
Apply AAA's brand voice, editorial standards, and strategic priorities to content across channels
Collaborate with the graphic designer on creative development and coordinate with external agencies as needed on select projects
Upload, publish, and maintain content in Umbraco CMS, including blogs and landing pages
Support digital campaigns through timely and accurate website updates
Coordinate with internal teams to ensure content quality and consistency
Build and maintain event- and course-related landing pages using PushPlanet, ensuring pages are accurate, on brand, and launched on schedule
Support SEO efforts across website and blog content, including keyword implementation, on-page optimization, and internal linking
Ensure SEO best practices are embedded into content creation and publishing workflows
Write and edit blog posts, social copy, and digital content as needed
Translate complex topics (legal, ADR, AI, innovation) into clear, engaging content for digital audiences
Work comfortably across content and marketing tools, including social platforms, analytics, PlayPlay, Canva, and CMS tools
Identify opportunities to improve workflows, content performance, and efficiency
Attend on-site meetings and training sessions
Demonstrate regular, reliable, and predictable job attendance
Qualification
Required
Bachelor's degree in Marketing, Communications, Journalism, English, or a related field, or an equivalent mix of education and experience
5–8 years of progressive experience in social media and digital content management
Demonstrated portfolio of social and digital content production, including video
Hands-on experience with CMS platforms (Umbraco preferred) and SEO fundamentals
Experience collaborating with cross-functional teams and external agencies
Benefits
Medical
Dental
Orthodontia
Vision coverage
Student loan repayment
403(b) retirement plan with substantial company match
Discounted pet insurance
Generous paid-time-off benefits
Company
American Arbitration Association
AAA offers ADR services and products to enterprises of all sizes and industries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bridget Mary McCormack
President and CEO
Ernesto Fuenmayor Garanton
Chief Executive Officer
Recent News
2025-12-05
2025-11-03
2025-10-06
Company data provided by crunchbase