WPM Real Estate Management · 6 days ago
Director of Operations, ARE
Owings Mills, MD
Full-time
Onsite
Director/Executive
$120K/yr - $120K/yr
7+ years expWPM Real Estate Management is seeking a Director of Operations for their Association Real Estate Division (ARE). This role provides strategic leadership and operational oversight to ensure exceptional client satisfaction and efficient workflow execution across community management operations.
Real Estate
Responsibilities
Support ARE President in oversight and management of all ARE functions for WPM
Serves as a positive advocate of change and growth and effectively communicates initiatives deemed as important to the organization to gain buy-in of the Associates
Leads successful, lasting client relationships
Strengthens Association management operations, ensuring profitability, superior customer service and workforce engagement and retention
Oversee day-to-day management operations across all assigned communities, ensuring consistent adherence to WPM’s standards of integrity, excellence, and client care
Lead, mentor, and evaluate community managers to ensure they meet performance expectations and deliver high-quality client service. Provide ongoing training and coaching on operational standards, Vantaca utilization, and client communication best practices
Directly supervises community managers, supporting them in the delivery of superior service, staff development, and adherence to company standards and core values
Oversee a small portfolio of community associations as determined by business needs
Partner with managers to build strong, trusting relationships with Boards of Directors
Provide guidance on governance, meeting preparation, communication strategies, and best practices for community management
Establish benchmarks and performance metrics for community managers
Conduct regular reviews of portfolios to identify trends, service issues, and opportunities for process improvement
Champion the consistent and effective use of Vantaca for action item management, workflow automation, and client communication
Identify opportunities to leverage technology to enhance efficiency and service delivery
Ensure all management practices comply with company policies, management contracts, and applicable state and federal laws
Partner with internal departments to support compliance, risk management, and quality assurance, to ensure communities receive coordinated, high-quality service delivery
Partner with leadership to develop continuing education initiatives that reinforce WPM standards and promote professional growth
Maintains an emerging leadership presence within industry groups (ex. CAI) that support the Company’s professional standing
Model WPM’s core values of Integrity, Strength, Excellence, and Energy in all professional interactions. Foster a culture of accountability, teamwork, and continuous improvement across the division
Qualification
Required
Bachelor's degree in business, real estate, or related field
7 years' experience progressively responsible experience in community association management, including 3 or more years in a senior or regional leadership role, or equivalent combination of education and experience
CMCA or AMS required
Demonstrated success managing and developing community management professionals
Preferred
Professional Community Association Manager (PCAM) designation through Community Associations Institute (CAI)
Benefits
Opportunities for bonuses and allowances
Company
WPM Real Estate Management
WPM Real Estate Management has services across Baltimore, Washington Metropolitan area.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Dahlgren, Jr.
Chief Executive Officer
Recent News
2025-03-07
2025-02-26
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