Colorado State University Global · 1 week ago
Manager of Student Account Services (Remote)
United States
Full-time
Remote
Mid, Senior Level
$55K/yr - $65K/yr
3+ years expColorado State University Global is seeking a Manager of Student Account Services who will oversee the quality, integrity, and efficiency of all Student Account functions. The role involves managing student payment systems, conducting internal audits, and ensuring compliance with institutional policies while leading a team of 5-10 individuals.
EducationHigher EducationTraining
Hiring Manager
Aly Brinley
Responsibilities
People Leadership - lead, manage, and hold people accountable
Conducts quality reviews and audits to ensure team members are achieving service excellence standards
Provides training on processes and procedures to ensure consistent student experiences
Perform personnel functions such as selection, work assignments, retention, training, evaluation, goal setting, performance management, corrective action, coaching, and mentoring
Oversight of Student Accounts Processes, including but not limited to:
Tuition and fee posting and processes
Accounts Receivable processing
Collections processing including ledger transactions, coordination with third-party vendors, processing of payments, return of accounts, dispute documentation, maintenance of the collections communications calendar and notifications to students
Non-Title IV Refund Process
Bankruptcy processing
Reconciliation of tuition, fees and special partnership account agreements
Student discount application
Employee Tuition Assistance Benefit processing
Financial Aid book voucher processing and reconciliation
Oversight of Third Party Billing Processes and document review for Amazon, CSU Reciprocal, Direct Bill, DVR & Third Party invoicing including but not limited to:
Set up and delivery of billing invoices for students, third-party payers, and special partnership arrangements
Outstanding third party payment follow up
Management of special partnership arrangement requirements
Monthly Title IV reconciliation and drawdown requests
Outside course fee vendor processing and reconciliation
Department Reporting
Ensure key operational metrics are collected and properly communicated with team members and department leadership
Audit department processes to ensure compliance with institutional policies
Manage all internal and external systems related to Student Accounts and Third Party Billing processes, including acting as first line technical support
Resolve student complaints or answer student questions regarding policies and procedures
Participate in cross-departmental improvement initiatives to support department and University goals
With leadership from the Senior Director, Student Financial Services, help lead initiatives to help integrate technology tools for department efficiency and accuracy, and team-member workload balancing
Provide department scorecard updates and weekly scorecard completion to help facilitate team member success with their responsibilities and department tenure
Other duties as assigned
Qualification
Required
Bachelor's degree from an accredited university required
Minimum three (3) years of experience demonstrating expertise with student accounts processes, specifically managing student payments, ledgers, accounts receivable, past due and collections
Three (3) years of experience directly supervising a team of 5 or greater
Experience with Title IV reconciliations
Active Listening
Monitoring
Reading Comprehension
Written & oral communication
Critical Thinking
Active Learning
Instructing
Judgment and Decision Making
Management of Personnel Resources
Time Management
Service Orientation
Complex Problem Solving
Systems Analysis
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Preferred
Experience managing remote workers is preferred
Experience with Anthology Student or Campus Nexus preferred
Experience with CashNet preferred
Benefits
Employer contributions to medical, dental, group life, AD&D coverage
Wellness benefit and training & development opportunities
Vision, FSA/HSA, voluntary life, and voluntary AD&D coverage, critical illness and accident insurance
401a retirement account with a generous employer match
100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees)
Paid sick time
Paid vacation time
10 holidays per year
Access to the Colorado State Employee Assistance Program (C-SEAP) resources
Discounted pet insurance
Company
Colorado State University Global
Colorado State University Global is the premier provider of online education for today’s modern learners, with a global reputation for high-quality, personalized, affordable education.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jerid Counterman
Vice President, Student Achievement and Academic Operations
Audra Spicer
Provost and Chief Academic Officer
Recent News
2025-09-12
2025-06-13
Company data provided by crunchbase