Care.com · 10 hours ago
Network Relationship Specialist
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expCare.com is a consumer tech company focused on finding great care solutions for families. The Network Relationship Specialist will bridge the gap between camp brand partners and the software ecosystem, ensuring successful integration and maintaining long-term partnerships while advocating for product evolution.
Child CareElder CareHousekeeping ServicePetTutoring
Responsibilities
Act as the dedicated point of contact (POC) for camp brands, helping them optimize their presence on our platform and meet shared goals
Oversee the technical onboarding of network providers, ensuring their services are accurately and efficiently integrated into our CSR and Salesforce systems
Serve as the first point of contact for client concerns, communicating feedback to the partner network in a timely manner and collaborating on long-term strategy to ensure quality
Collect partner feedback and data to influence our product roadmap, ensuring our systems evolve to meet the specific needs of the childcare industry
Monitor partner 'health' metrics and proactively engage with brands to prevent attrition and identify opportunities for expanded collaboration
Own the end-to-end relationship for camp brand partners, ensuring they feel supported and empowered within the Care.com ecosystem
Qualification
Required
2–4 years of experience in Account Management, Partner Success, or high-level Customer Service
Strong Communication Skills: Ability to clearly and successfully articulate Care's needs to partners regarding fulfillment, compliance, and CSAT
Expert Problem Solving: Strong de-escalation skills with the ability to remain calm and professional under pressure
Technical Savvy: Comfort navigating new systems, APIs, or reporting tools to ensure seamless technical integration
Exceptional Organization: A background in project management with the ability to juggle multiple brand launches simultaneously without dropping the ball
Proactive Mindset: You are someone who loves 'figuring things out' and feels energized by turning a frustrated partner into a brand advocate
Benefits
Health insurance coverage
Life, and disability insurance
A generous 401K employer matching program
Paid holidays
Paid time off (PTO)
Company
Care.com
Care.com is where families go to find care and where caregivers go to find meaningful work.
1001-5000 employees
H1B Sponsorship
Care.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (8)
2023 (21)
2022 (20)
2021 (25)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$156.85MKey Investors
CapitalGIVPNew Enterprise Associates
2019-12-20Acquired
2016-06-29Post Ipo Equity· $46.35M
2014-01-24IPO
Leadership Team
Michelle Arbov
Chief Financial Officer
Digesh Kapadia
Director of DevOps
Recent News
San Diego Union-Tribune
2025-10-27
2024-10-11
Company data provided by crunchbase