TOTO USA · 6 hours ago
Technical Support Specialist
New York, NY, US
Full-time
Onsite
Mid Level
$77K/yr - $80K/yr
3+ years expTOTO USA is one of the world's largest plumbing products manufacturers, dedicated to improving people's lives through innovative bathroom solutions. They are seeking a Technical Support Specialist who will perform repairs on TOTO products, handle customer calls, and ensure quality service in the after-sales process.
Building MaterialIndustrialManufacturing
Responsibilities
Performs repairs on Washlets, Neorest, or any TOTO products in the field
Handles inbound customer calls, follow ups, scheduling, troubleshooting, etc…
Handles Tech Service email queues / chat queues as needed
Showroom visiting, making a relationship, responding their inquiry
Must be able to travel on behalf of TUS. USA / Canada – Inspection / Repair / Other
Follows all company policies and procedures, including, but not limited to the employee handbook
Must locate, read, understand, and follow SOP’s, SIP’s, and/or WO’s
Performs duties outlined in work instructions such as SOP’s/SIP’s
May work with raw materials in the process
Assembles/Inspects various parts in accordance to SOPs/SIP’s
Maintains accurate inventory count as appropriate in process
Performs quality checks during the process as outlined in SOP/SIP
Maintains good housekeeping practices (safe, neat, and orderly work area per 5S program), follows all safety rules and abides by all applicable local, state and federal laws and regulations. Follows and supports ISO related activities, and encourages other associates to follow ISO recommendations
Assists with training personnel as needed
Performs other duties as assigned
Actively contributes to continuous improvement within their area as well as the After Service Department
Qualification
Required
High school diploma, GED or equivalent
Minimum of 3 years mechanically related experience (Plumbing / HVAC / Electronic Repairs / etc.)
Must be able to use the Windows platform and all related programs
Must possess basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals)
Ability to read and comprehend basic written instructions and procedures
Must be able to travel on behalf of TUS. USA / Canada – Inspection / Repair / Other
Regularly required to stand, use hands to finger, handle, twist or feel; and reach with hands and arms
Frequently required to walk; stoop, kneel or crouch; and speak or listen
Frequently required to operate a vehicle for an extended amount of time, maintaining an acceptable driver's abstract
Lifting as required in job and SOP
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Ability to lift fifty pounds repeatedly
Ability to protect a customer's property, sanitation, and disposal of hazardous material (bio / electronic)
Benefits
Excellent benefit package which includes medical, dental, vision, and life insurance.
Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation
Company
TOTO USA
The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without.
501-1000 employees
H1B Sponsorship
TOTO USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageRecent News
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