eTeam ยท 14 hours ago
Desktop Support Technician
San Antonio, TX
Contract
Onsite
Entry Level
$21/hr - $21/hr
2+ years expeTeam is a company seeking a Desktop Support Technician to perform troubleshooting and repair activities in an end-user environment. The role involves providing desk-side support, managing change requests, and ensuring high levels of customer service satisfaction.
Information Technology
Hiring Manager
Sukanya Kumari
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers
Provide support to client-identified VIPs
Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities
Perform Install/Move/Add or Change (IMAC) activities
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures
Other duties or certifications may be assigned to meet business needs
Qualification
Required
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
Preferred
A+ certification is desired
May require additional customer-specific certifications or training as required
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase