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Albertsons Companies · 1 week ago

DriveUp&Go Supervisor

121 W RIVERSIDE DR, PARKER, AZ, 85344, US

Full-time

Onsite

Mid Level

Albertsons Companies is a leading retailer, and they are seeking a DriveUp&Go Supervisor to lead the online selection process for grocery orders. The role involves supervising a team, ensuring customer satisfaction, and managing the execution of orders in a timely and accurate manner.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Supervise team of Drive Up & Go employees

Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions

Support Store Management in effective management and coaching of Drive Up & Go employees

Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car

Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement

Selecting and collating of product for online grocery orders

Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit

Perform all site workbench functions on a daily basis and maintain necessary paperwork

Perform periodic shopper audits to ensure procedural follow through

Help customers while on the sales floor

Ensures compliance with Company rules and regulations by all department personnel

Qualification

Customer service skillsLeadership skillsBasic computer skillsCommunication skillsTeamwork skills

Required

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution

Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines

Supervise team of Drive Up & Go employees

Possess strong customer service skills

Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions

Support Store Management in effective management and coaching of Drive Up & Go employees

Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car

Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement

Selecting and collating of product for online grocery orders

Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit

Perform all site workbench functions on a daily basis and maintain necessary paperwork

Perform periodic shopper audits to ensure procedural follow through

Help customers while on the sales floor

Ensures compliance with Company rules and regulations by all department personnel

Possess good leadership skills and the ability to influence the work of others

Must be able to motivate and work through others to achieve desired results

Possess good communication skills, both verbal and written

Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams

Basic computer skills required

Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer

Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time

Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds

Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities

Possess ability to concentrate and deal with frequent interruptions

Willingness to work independently in a fast-paced environment