Apply on Employer Site

Resolve Tech Solutions · 11 hours ago

Sr. Director, Commercial Delivery

United States

Full-time

Remote

Director/Executive

10+ years exp

Resolve Tech Solutions is a Managed Services Provider focused on delivering high-quality services to commercial clients. The Sr. Director, Commercial Delivery will lead the operations of SAP and non-SAP workloads across multi-cloud environments, ensuring service excellence and operational governance while managing cross-functional teams.

Artificial Intelligence (AI)Cloud ComputingCloud ManagementConsultingData Center AutomationEnterprise Resource Planning (ERP)Information TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Rohit George

Responsibilities

Oversee day-to-day operations, ensuring SLA compliance, incident closure, and proactive issue prevention

Govern delivery operations across multiple Commercial accounts, managing both SAP and non-SAP workloads

Lead tactical initiatives such as OS patching, DR drills, system upgrades, and cloud migrations

Drive operational maturity through ITIL practices and continuous improvement programs

Conduct regular service reviews (QBRs, MSRs) and executive reporting through dashboards and performance metrics. Maintain accurate documentation and reporting for delivery milestones and KPIs

Manage client escalations with urgency and transparency, maintaining strong and trusted relationship

Use ServiceNow and Jira to track tasks, incidents, problems, and changes across delivery streams

Coordinate activities across AWS, Azure, and GCP environments — ensuring security, performance, and compliance

Collaborate with Cloud Architects to optimize cost, automation, and resiliency

Ensure SAP and non-SAP workloads follow hyperscaler best practices (e.g., HANA sizing, DR design, clustering)

Demonstrate working knowledge of key cloud components such as EC2, S3, IAM, VPC, Azure VM/Storage/AD, and GCP Compute/Networking

Mentor tower leads, engineers, fostering a culture of accountability and excellence to drive engagement and operational excellence

Support workforce planning, hiring, onboarding, and performance management for delivery teams

Other duties as assigned

Qualification

Multi-cloud delivery operationsSAP workload managementServiceNow proficiencyLeadership experienceCloud environments AWSCloud environments AzureCloud environments GCPITIL principlesFinancial performance managementCompliance frameworks knowledgeExecutive communicationAnalytical skillsTeam developmentResiliencyCertifications PMPCertifications ITIL v4Certifications etc.Problem-solving capabilities

Required

10+ years of progressive experience in IT Managed Services, Cloud Delivery, or Infrastructure Operations, including large-scale enterprise environments

3+ years in a leadership role (e.g., Delivery Lead, Engagement Manager, or Operations Director) managing cross-functional technical teams and client portfolios

Demonstrated experience managing multi-cloud delivery operations (AWS, Azure, and GCP) and complex enterprise workloads

Proven ability to use ServiceNow (Incident, Change, Problem, CMDB, Reporting) and Jira/Confluence (project tracking, sprint management)

Strong understanding of cloud and infrastructure delivery models, automation, and cost optimization strategies

Experience managing SAP and non-SAP workloads in hybrid or cloud environments (S/4HANA, ECC, HANA DB)

Familiarity with compliance frameworks such as FedRAMP, ITAR, DISA STIG, and industry security standards

Proven ability to manage delivery P&L, drive financial performance, and improve resource utilization

Excellent executive communication, stakeholder management, and presentation skills

Demonstrated ability to lead large, distributed teams with empathy, accountability, and collaboration

Data-driven mindset with strong analytical and problem-solving capabilities

Deep understanding of ITIL principles and operational governance frameworks

Strategic and operational agility with the ability to thrive in a fast-paced, matrixed organization

Demonstrates resiliency with the ability to quickly adapt to changes and challenges

Preferred

Certifications preferred: PMP, ITIL v4, AWS Certified Solutions Architect / Azure Administrator / GCP Professional Cloud Architect, Linux/Windows Certification, COMPTIA Sec+/Network+

Company

Resolve Tech Solutions

Resolve Tech Solutions (RTS) is a technology services company focusing delivering SAP as a managed cloud service in public cloud.

Founded in 2010

Addison, Texas, USA

501-1000 employees

http://www.resolvetech.com

H1B Sponsorship

Resolve Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (36)

2023 (52)

2022 (18)

2021 (15)

2020 (47)