madhappy · 2 weeks ago
Madhappy Malibu Full-Time Supervisor
Malibu, CA
Full-time
Onsite
Entry, Mid Level
$22/hr - $22/hr
2+ years expMadhappy is a Los Angeles-based clothing brand dedicated to fostering a community of optimists and supporting mental health initiatives. They are seeking a full-time store supervisor for their flagship location in Malibu to assist the General Manager in driving sales, managing daily operations, and leading the store team while upholding the brand's values.
E-CommerceFashionRetailShoes
Responsibilities
Partner with the Store Manager to drive sales, meet or exceed store targets, and support overall store profitability
Actively engage with customers to build meaningful relationships, improve conversion, and drive long-term client retention
Champion the store’s clienteling program by modeling best practices, supporting consistent client outreach, and ensuring the team maintains active and accurate client books
Monitor key sales and clienteling metrics, assisting in the execution of strategies to improve performance and results
Support daily store operations, including inventory management, stock replenishment, loss prevention, and overall store readiness
Ensure the store consistently meets high standards of cleanliness, organization, and visual presentation
Assume leadership responsibilities in the absence of the Store Manager, ensuring smooth operations and team accountability
Lead by example by delivering exceptional customer service and reinforcing a client-first mindset across the team
Assist with onboarding, training, and coaching team members on product knowledge, selling behaviors, and clienteling best practices
Provide ongoing feedback and support to foster growth, accountability, and a positive, performance-driven culture
Ensure the team understands and embodies Madhappy’s brand mission, values, and commitment to community and mental well-being
Uphold a best-in-class shopping experience by ensuring all customer interactions are welcoming, knowledgeable, and personalized
Support the resolution of customer concerns with professionalism and care to drive satisfaction, loyalty, and repeat business
Qualification
Required
2+ years of retail experience, with at least 1 year in a leadership or supervisory role
Strong sales acumen with a proven track record of meeting or exceeding goals
Experience in clienteling and building long-term customer relationships
Strong communication and leadership skills, with the ability to motivate and develop a team
Ability to multitask and thrive in a fast-paced, dynamic environment
Passion for Madhappy's mission and a commitment to delivering a top-tier customer experience
Benefits
Up to 96 hours of PTO annually
Health, dental, and vision insurance
Retirement plans available
Quarterly fitness and mental health stipend
Welcome gift :)
Employee discount
Monthly performance bonus
Company
madhappy
Madhappy is an e-commerce platform that sells men's and women's clothes and footwear.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.8MKey Investors
LVMH Luxury Ventures
2019-10-10Series Unknown· $1.8M
2019-03-01Seed· $2M
Leadership Team
Mason Spector
Founder
Noah Raf
Founder
Recent News
Seattle TechFlash
2025-06-04
Company data provided by crunchbase