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Sotheby's · 8 hours ago

Client Services Coordinator

New York, United States

Full-time

Onsite

Entry, Mid Level

$50K/yr - $52K/yr

2+ years exp

Sotheby's, established in 1744, is the world’s premier destination for art and luxury. The Client Services Coordinator will provide operational support to enhance the client experience and auction process at Sotheby’s New York, ensuring exceptional service and smooth operations across various departments.

ArtCollectiblesEventsRetail

Responsibilities

Serve as a Brand Ambassador for the Company, portraying a warm, hospitable feeling for both current and prospective clients

Implement training & onboarding initiatives for new Client Services hires as directed by the Bids & Client Services Managers

Coordinate the creation and management of Client Services daily reference materials

Support a premier client experience for visitors to Sotheby’s by ensuring front of house desk set-up, marketing collateral, and signage across Sotheby’s New York front of house spaces meet standards and suggest opportunities for improvement

Liaise closely with Logistics, Security, Facilities, Special Events, Marketing, IT, and other internal stakeholders to ensure smooth running of front of house operations

Assist clients with general inquiries through the possession of thorough and current knowledge of the Company’s international sale and exhibition calendars, special events, departments, personnel and their building locations; names and titles of Sotheby’s senior management and executive officers

Support live auction related activities including: VIP viewing room coordination; in-person paddle registration; distribution of catalogues; salesroom checks

Manage the operation of the Evening Sales Ticket Office during marquee sale seasons

Liaise with Client Strategy & Head of Receivables to review ticket & paddle approvals

Set up Ticket Office and ensure IT, Facilities, and Marketing needs are met

Train temporary Ticket Office staff members

Oversee day to day operations of ticket office inbox; process ticket & paddle requests

Handle all Ticket & Paddle escalations for Evening Sales

Send all ticket confirmations

Manage ticket & paddle pick up process for all Evening Sales

Uphold and abide by Sotheby’s KYC & AML procedure; ensure all required legal and compliance documentation pertaining to client account creation and auction registration is gathered, reviewed, and stored appropriately

Proactively address client concerns and issues as appropriate and take ownership of solving the client’s issue

Support the Bids team as needed by processing and executing bid registrations, operating the Sotheby’s online bidding platform, and providing back-office support

Actively participate in global initiatives to improve the Client Experience as directed by manager

Participate in ad hoc projects as needed

Must be available to work weekends, evenings, or early mornings as necessary

Must adhere to required front of house attire during working hours

Qualification

Client service experienceMicrosoft OfficeGoogle SuiteProject managementSAPSalesforceFreshdeskClient databasesForeign languageArt history knowledgeInterpersonal skillsCommunication skillsProblem solvingOrganizational skillsTime managementTeam player

Required

2+ years relevant professional experience

Exceptional interpersonal and communication skills with a pleasant client service oriented attitude

Process driven, logical thinker; able to multitask and prioritize with poise under pressure

Self-motivated team player with strong work ethic and superb organizational and time management skills

Proven experience employing problem solving skills when dealing with internal and external clients

Strong comfort with Microsoft Office & Google Suite - prior experience with SAP, Salesforce, Freshdesk, Client Databases, or other Sotheby's systems is preferable

Must be available to work weekends, evenings, or early mornings as necessary

Must adhere to required front of house attire during working hours