Konica Minolta Business Solutions Canada · 1 day ago
Professional Services Specialist
United States
Full-time
Remote
Entry Level
2+ years expKonica Minolta Business Solutions is a leading company in digital transformation, and they are seeking a Professional Services Specialist to deploy technology solutions for clients. The role focuses on client satisfaction and quality delivery of professional services while providing technical support for project issues of basic complexity.
Consumer ElectronicsRetailSoftware
Responsibilities
Deliver professional services with a focus on:
Client satisfaction
Quality
Technical excellence
Perform end user project support primarily relating to the desktop and mobile communications
Perform basic level network diagnostics and repairs as directed
Develop Subject Matter Expertise in focused area(s) as local team, market and regional needs dictate
Professionally document all work performed and submit accurate timecards on a daily basis
Assist other team member in maintaining accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
Project Deployment
Work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients
Work with other team members to identify new revenue opportunities, primarily via projects
Respond to communications from team members within timelines established by Konica Minolta's communications standards
Timely escalation of issues that prevents the PSS from performing the above job functions
Qualification
Required
High School Diploma or equivalent required, Bachelor's Degree preferred
Minimum of 2 years of experience supporting and installing Windows Desktop operating systems (Windows XP and above)
Advanced knowledge and proven record deploying and supporting Microsoft Office applications (Office 2007 and above)
Basic understanding of Firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred). Support experience considered a plus
Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching
Basic understanding of and practical entry level support experience of Backup processes, software and hardware
Basic understanding of WLAN, security concepts
Proven troubleshooting and diagnostic skills
Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
Must be a detail-oriented self-starter - function autonomously, with minimal supervision
Strong team player
Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
Strong customer service orientation
Demonstrated dedication to consistent quality
Preferred
Preferred are the following industry certifications: Microsoft Technology Associate (MTA), CompTIA A+, MCTS/MCP Windows 7 or above
Server/network administration experience is a plus (Windows Server 2003 and above)
Understanding of and practical deployment experience of Client Mobile messaging devices including Blackberry, iPhone, Android handhelds and Tablets is a plus
Additional technical competencies per discipline
Company
Konica Minolta Business Solutions Canada
Everyday, Konica Minolta’s more than 41,000 employees across the globe work to enable their clients, coworkers and partners to succeed in reaching their maximum potential.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-02
GlobeNewswire News Room
2024-12-10
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