Experienced Customer Service Representative jobs in United States
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The Gund Company · 2 months ago

Experienced Customer Service Representative

positionAmsterdam,NY,US
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$24/hr - $32/hr
date2+ years exp

The Gund Company is a leader in engineered material solutions, specializing in customized electrical insulation products. They are currently seeking an Experienced Customer Service Representative Coordinator to manage the full order fulfillment process, ensuring complete customer satisfaction through effective communication and relationship management.

ElectronicsManufacturing

Responsibilities

Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer
Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls)
Accurately respond to customer inquiries and quote requests in an expeditious and complete manner
Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production and sales team
Manage customer inventory requirements through use of Purchase Requisition Process
Other duties as assigned

Qualification

Order Fulfillment ProcessERP-CRM SoftwareTechnical DrawingsMicrosoft OfficeCommunication SkillsProblem-Solving SkillsAttention to Detail

Required

Requires high school graduate reading, communication, math and problem-solving skills with 2+ years' experience
Flexibility to work overtime and adjust to emergency production needs
Other duties as assigned

Preferred

College degree in business or equivalent experience with formal training
Previous experience in a manufacturing environment
Familiarity with reading and interpreting technical drawings
Proficiency with Windows based software including Microsoft Office Applications

Benefits

Paid Time Off (PTO) and Paid Holidays
Comprehensive benefits package (Health, Dental, Vision, Life, Disability)
401(k) plan with a 50% employer match
Employee Stock Ownership Plan (ESOP)
Ongoing training and development programs

Company

The Gund Company

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The Gund Company is an electronic manufacturing company that manufactures and fabricates engineered material solutions.
dateFounded in 1951
location
St Louis, Missouri, USA
people-size501-1000 employees
web-link
http://thegundcompany.com

Funding

Current Stage
Late Stage

Leadership Team

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Richard Gund
Chairman & Chief Operating Officer
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Laurie Bunk
Regional HR Business Partner
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Recent News

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2025-04-07
Company data provided by crunchbase