Western Alliance Bank · 1 week ago
Non Delegated Account Manager
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expAmeriHome Mortgage is a Western Alliance Bank company, and they are seeking a Non Delegated Account Manager. In this role, you will be accountable for the operational management of client relationships, ensuring quality service and maintaining client accounts while meeting KPI goals.
BankingFinanceFinancial Services
Responsibilities
Manage pipeline of 100-125 active units. Maintain constant client contact – keeps client aware of outstanding conditions, approaching deadlines, and supports the forward movement of the file through excellent communication. Manage loan locks and expirations through proactive contact
Meet KPI goals as defined by leadership to include: response time, customer service quality, production, guideline proficiency. Handle a high call/email volume, and must prioritize and accomplish various tasks at any given time. Answer product questions and resolves customer service issues. Demonstrate proficiency with agency guidelines as well as internal resources, effectively answering ~90% of client inquiries
Review documentation and clear or create conditions as needed. Manage all withdraw/cancellation requests
Run daily reporting, managing aged loans, etc. Oversee sellers' pipeline forward towards funding
Qualification
Required
2+ years of related experience in Mortgage Operations and Originations, Wholesale Mortgage Lending, Client Facing or similar field
High school diploma required; Bachelor's degree in related field preferred
Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Intermediate knowledge of MS Office products
Intermediate experience with client or customer facing mortgage in the correspondent or wholesale space, Mortgage Loan Processing or Underwriting experience
Advanced speaking and writing communication skills
Preferred
Bachelor's degree in related field preferred
Benefits
Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Company
Western Alliance Bank
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
Founded in 1994Phoenix, Arizona, USA
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-11-19Post Ipo Debt· $400M
2005-06-30IPO
Leadership Team
Tim Boothe
Chief Operating Officer
Barbara Kennedy
CHRO, EVP
Recent News
2026-01-22
Morningstar.com
2026-01-09
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