First American · 23 hours ago
Senior Client Implementation Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$112K/yr - $150K/yr
8+ years expFirst American is a company that values its people and has been recognized as a top workplace. They are seeking a Senior Client Implementation Manager to lead client onboarding and implementation of products and services, ensuring high-quality customer experiences and successful project execution.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Lead the full implementation lifecycle, including planning, execution, testing, go-live, and post-implementation support
Build and sustain strong client relationships, serving as a trusted advisor and primary point of contact during the implementation phase
Develop and manage detailed implementation plans with defined timelines, milestones, communication strategies, and success metrics
Coordinate and communicate project status, risks, dependencies, and timelines across clients, internal teams, external partners, and leadership
Oversee system setup, configuration, testing, and troubleshooting during onboarding and implementation
Conduct client orientation sessions, training, workshops, and presentations using virtual meeting tools
Identify, assess, and mitigate risks; remove barriers to successful project execution and escalate issues as needed
Maintain accurate documentation and a centralized 'source of truth' for implementation processes, products, and services
Collaborate with Sales, IT, Training, Marketing, Support, and other internal teams to ensure successful delivery and adoption
Apply change management principles and implementation best practices to drive consistent, high-quality outcomes
Lead, coach, and develop a team of implementation professionals, providing direction, performance management, and functional guidance to ensure delivery of objectives, quality standards, and customer commitments
Establish goals, work standards, and performance metrics; monitor results and reallocate resources as needed to drive operational effectiveness and continuous improvement
Hold team members accountable for results, proactively addressing performance issues, removing barriers, and initiating corrective action to resolve complex or critical issues
Select, develop, and retain talent through participation in hiring, onboarding, performance evaluations, and development planning to build leadership capability and bench strength
Lead change efforts and manage conflict, fostering collaboration and engagement while aligning team efforts to evolving business priorities and implementation strategies
Provide functional leadership and guidance to ensure consistent application of processes, policies, and best practices across the team
Partner with senior management and cross-functional leaders to align implementation execution with broader operational goals, capacity planning, and customer outcomes
Model First American leadership behaviors, empowering team members to reach their full potential and reinforcing a culture of accountability, ownership, and customer focus
Qualification
Required
8+ years of experience in client implementation, project management, or a related field
Strong knowledge of implementation methodologies and change management practices
Proven ability to manage multiple complex projects with competing priorities and interdependencies
Excellent customer service, communication, and relationship-building skills
Strong leadership skills with the ability to influence and build consensus across diverse stakeholder groups
Ability to translate technical concepts and system functionality into clear, business-focused communication for non-technical audiences
Experience collaborating cross-functionally with Sales, IT, Training, Marketing, and Support teams
Working knowledge of operational systems, integrated software applications, and implementation workflows
Strong problem-solving, risk management, and decision-making skills
Proficiency in Microsoft Word, Excel, and PowerPoint
Preferred
Industry experience in Title Insurance, Mortgage, or a related field preferred
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
H1B Sponsorship
First American has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2022 (1)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2025-11-18
Company data provided by crunchbase