Raspberry AI · 1 week ago
AI Support and Operations Specialist
United States
Full-time
Remote
Senior Level
5+ years expRaspberry AI is seeking a full-time, remote AI Support and Operations Specialist to manage customer support and help build the company's support infrastructure as it scales. In this role, you will handle incoming support requests, troubleshoot issues, and ensure customers receive timely assistance while also contributing to product quality and support workflows.
Artificial Intelligence (AI)FashionProduct DesignSoftware
Responsibilities
Own the support queue end-to-end: triage, investigate, resolve, and follow up with customers via Support Desk and email
Create clear bug reports (steps to reproduce, screenshots, expected vs actual behavior) and track escalations to Engineering
Improve support workflows and infrastructure: macros, tagging, routing, SLAs/expectations, and internal playbooks
Evaluate and recommend support tooling and processes to support scale (e.g., Zendesk vs Intercom)
Maintain and improve customer-facing and internal support documentation with manager (Help Docs, quick guides, Looms)
Participate in product QA/testing (including weekly bug bash) and proactively test workflows ahead of customer sessions
Monitor recurring issues and customer friction patterns; share insights with Product/Engineering to prevent repeats
Collaborate cross-functionally to support launches, incidents, and customer communications when needed
Qualification
Required
Strong written communication and ability to explain workflows clearly and calmly
Experience managing support tickets and customer issues end-to-end
Familiarity with support platforms (Zendesk, Intercom, or similar) and support operations basics
Comfort troubleshooting technical issues (browser, uploads, permissions, account settings, file behavior)
Experience collaborating cross-functionally with Product and Engineering (bug reporting, reproduction steps, prioritization)
Google Docs, Slides, and Spreadsheets
MS365
Preferred
5–8+ years of experience supporting creative software users (fashion, design, or adjacent industries strongly preferred)
Familiarity with generative AI tools (e.g., Midjourney, DALL·E, similar)
Bonus: Experience building support infrastructure (macros, help center structure, chatbot/agentic support, reporting)
Company
Raspberry AI
Raspberry AI provides generative AI software for fashion design and merchandising.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$28.5MKey Investors
Andreessen Horowitz
2025-01-13Series A· $24M
2024-02-28Seed· $4.5M
Recent News
2025-07-07
Company data provided by crunchbase