Thompson Machinery · 1 day ago
Customer Solutions Manager
La Vergne, TN
Full-time
Onsite
Senior Level
5+ years expThompson Machinery is a leading Caterpillar dealer for Middle and West Tennessee and North Mississippi, dedicated to delivering smart solutions and building lasting partnerships. The Customer Solutions Manager will oversee connected asset programs and coordinate activities to assist customers in reducing their operating costs through effective maintenance and monitoring of equipment.
Machinery Manufacturing
Responsibilities
Manages the Lube Services section including CSA and non-CSA PM work on machines throughout the territory. Dispatches technicians from multiple branches across the territory
Manages the Fluid Analysis/Oil Lab section ensuring fluid samples are processed at the central lab, samples are registered, and maintenance and interpretation are completed
Manages the Condition Monitoring section to ensure monitoring of equipment using Equipment Care Advisor (ECA); monitoring of equipment health in VisionLink; and review of oil sample data for comparison against electronic data. Provide customers training on user interfaces for machine health data and Cat Inspect
Manages the use of software to provide solutions for customers telematics and diagnostic needs, including ET, SIS, PL Installs, Get Connected Program, and other affiliated services
Able to work in cross-functional groups and lead collaborative projects
Able to effectively communicate with individuals at all levels of the company while effectively managing business expectations
Strong interpersonal, problem-solving, and presentation skills
Demonstrated ability in mentoring, coaching and team-building
Effective time management skills
Ability to work independently with minimal supervision as needed
Strong written and verbal communication skills; adheres to defined documentation standards
Attend training as required and actively seek to continually enhance understanding of processes and methodologies
Attend events, team meetings and functions as required
Adhere to all Company processes and policies while maintaining confidentiality
Ensure Thompson Machinery values are always evident within the Company and to customers
May have to lift up to 25-30 pounds on occasion
May work in an environment where hazards are present
Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
Other duties as assigned
Qualification
Required
High school diploma required with a preference for completion of an associate's or bachelor's degree in relevant business fields
Five (5) or more years' experience in equipment dealership, including management of departments and responsibility for P&L
Strong analytical skills and able to turn complex processes into workable programs
Experience with and able to utilize Microsoft Office software applications (MS Excel, Word, PowerPoint, etc.)
Ability to learn and use Caterpillar proprietary software (DBS, ET, SIS, and VIMS)
Understanding of Thompson Machinery products and services, with a focus on how customers use our products and services
Familiarity with the industries in which Thompson Machinery focuses
Provide strong customer service, understanding needs
Manage and build new and existing relationships
Focused on team and the importance of working together to achieve success
Possess the “soft skills” necessary to be successful in interactions with others
Provide value to the company as a contributing member of the training team, delivering products to both our customers and staff
Benefits
Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Company
Thompson Machinery
Thompson Machinery is the exclusive Caterpillar dealer for Middle Tennessee, West Tennessee, and North Mississippi.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeWitt Thompson, V
CEO
Mindy Bartel
Chief Financial Officer
Company data provided by crunchbase