SoFi · 12 hours ago
Associate Manager, Quality Assurance
Cottonwood Heights, UT
Full-time
Hybrid
Entry, Mid Level
$74K/yr - $138K/yr
2+ years expSoFi is a next-generation financial services company and national bank that focuses on changing the way people interact with personal finance. The Associate Manager, Quality Assurance is responsible for ensuring the quality of SoFi's products and services while overseeing quality control processes and mentoring staff.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Maintain quality control policies and procedures
Oversee the quality control process to ensure consistency and reliability
Investigate and address quality issues that arise
Work with cross-functional teams to implement corrective actions and prevent recurrence
Identify and mitigate quality-related risks
Collaborate with Global Partners who support QA efforts
Use statistical methods to analyze quality metrics and make data-driven decisions
Review quality data and reports to identify trends and issues
Prepare and present quality reports to senior management
Communicate the status of quality initiatives and any significant issues
Provide training to employees on quality assurance procedures and best practices
Mentor and support quality assurance team members to enhance their skills and knowledge
Qualification
Required
2-4 years of experience of QA supervisory
Must have prior management experience; Quality Assurance/Control or Financial/Customer Services are strongly preferred
Understanding of sampling concepts and methodology
Strong supervisory and management skills are required to lead a team of QA Specialists
Experience using Excel and Google Sheets
Experience using Tableau
Strong written communication skills, time management skills, and professional demeanor
Ability to adapt quickly to changes and put new processes and procedures in place
Ability to work independently with minimal or no direction
Ability to lead meetings and discuss information in a clear and concise manner
Some evenings and weekend days will be required
Preferred
SoFi Communication Operations or Loan Review Operations experience is strongly preferred
Preferred experience hiring, training, motivating, monitoring and coaching teams of production employees
Benefits
Comprehensive and competitive benefits
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
Business Wire
2026-01-07
2026-01-06
dcm.com
2025-12-31
Company data provided by crunchbase