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Centene Corporation · 19 hours ago

Service Desk Support Analyst II

Illinois, United States

Full-time

Hybrid

Entry Level

$22.94/hr - $38.79/hr

1+ years exp

Centene Corporation is a national organization focused on improving health outcomes for its 28 million members through technology. The Service Desk Support Analyst II engages with Subject Matter Experts to address complex IT issues and utilizes incident data to identify and resolve repetitive problems.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Reviews ticket queue and works to reduce ticket count

Uses Incident and Knowledge data to identify common issues and work with appropriate personnel to develop solutions

Follows standard technology support procedures

Answers customer phone calls

Performs other duties as assigned

Complies with all policies and standards

Qualification

Active DirectoryCustomer serviceInterpersonal communicationVerbal communication

Required

High School diploma or GED

1 – 2 years of related experience

May require vocational or technical education in addition to prior work experience

Experience with Other Active Directory

Demonstrated customer service skills

Demonstrated interpersonal/verbal communication skills

Preferred

Bachelor's Degree Information Technology, Computer Science, Engineering or related field

Benefits

Health insurance

401K

Stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Company

Centene Corporation

Glassdoor3.7

Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.

Founded in 1984

Saint Louis, MO, US

10001+ employees

http://www.centene.com

H1B Sponsorship

Centene Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)