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Raptor Technologies · 12 hours ago

Customer Success Associate

United States

Full-time

Remote

New Grad, Entry Level

Raptor Technologies is a company dedicated to enhancing school safety through innovative software solutions. The Customer Success Associate role focuses on providing exceptional support to clients, ensuring they fully utilize the Raptor solution while building strong relationships and managing client expectations.

SecuritySoftware

Responsibilities

Account management: monitors overall client success and builds strong client relationships

Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress through to resolution

Helps develop best practices to mitigate future issues

Educates client based on solutions available to them that align with their current and future safety goals and priorities

Engages in mitigative outreach and support once a risk is identified

Maintains in-depth knowledge of our products and stays up to date with ongoing product releases, becoming a subject matter expert

Promotes client retention by driving adoption of products

Other relevant projects as needed

Qualification

Customer service experienceAccount managementProject managementMicrosoft Office proficiencyCommunication skillsProblem-solving skillsOrganizational skillsTeam collaboration

Required

Highly motivated, passionate individual looking to establish and grow their career in Customer Success

Excellent verbal and written communication, presentation, and problem-solving skills

High degree of professionalism. Ideal candidate executes consistently, is very dependable, and always approaches scenarios with a positive, customer centric, attitude

This is a high-volume position. Individual must be a self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes

Excellent soft skills

Willingness and ability to work flexible hours

Ability to direct and work collaboratively with colleagues

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Willing to travel at least 25% to visit accounts