Burns Honda ยท 1 day ago
Automotive Parts Customer Service Agent
United States
Full-time
Remote
New Grad, Entry LevelBurns Honda is seeking a full-time Automotive Parts Customer Service Agent to join their online Honda parts retail team. The role focuses on assisting customers nationwide through their online store, ensuring accurate and efficient handling of orders and inquiries with genuine customer care.
Automotive
Responsibilities
Respond promptly and professionally to customer support tickets and phone calls
Provide friendly, accurate assistance with order inquiries, part fitment questions, and return requests
Process and bill orders daily through our online systems
Review and verify VINs to ensure proper part fitment before processing orders
Maintain accurate records of all orders, payments, and refunds
Coordinate with warehouse and shipping teams to resolve issues efficiently
Clearly explain company policies on returns, restocking fees, warranties, and shipping
Manage multiple tasks at once while maintaining attention to detail
Keep a positive, professional, and courteous tone with every customer
Qualification
Required
Strong communication skills, both written and verbal
Top-tier computer and typing proficiency - fast, accurate, and confident
Ability to work independently in a fast-paced, detail-oriented environment
Dependable, organized, and driven to complete each task correctly
High School Diploma or GED required
Must maintain a professional demeanor and team-focused attitude
Preferred
Experience in automotive parts, online retail, or dealership operations preferred
Benefits
Medical benefits
Employee discounts on vehicle purchases, parts, and service
Paid time off
Comprehensive training and manufacturer support
Recognition programs and advancement opportunities
Company
Burns Honda
With over 40 years of consistent ownership and a deep commitment to the community, we know a thing or two about assisting drivers near Marlton, Mt Laurel, and Cherry Hill.
Founded in 1965
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase